• Driving the retail strategy through a robust branch performance model to assist in determining appropriate strategies to be implemented for each region, branch and role.
• Creating and maintaining weighted scorecards score card that will aid in driving our performance and are aligned to business objectives.

Customer Life Management  25%

• Driving retail Customer-Lifetime-Management analytics by:
  • Building cross-sell and relationship deepening models,
  • Performing customer segmentation & profiling,
  • Designing and delivery of initiatives aligned to target market segments and lifecycle stage, production of monitoring reports on the performance of CLM campaigns.
  • Prepare a leads list that will be used by branches to actively migrate customers to segments that suit their profile.

Data value maximization and Report Automation. 25%

• Championing the Retail data agenda by: reviewing the data ware house governance and structure to ensure the data meets and serves business needs.
• Supporting the digital business MI needs and position it for growth by amongst others; reviewing and maintaining the decisioning scorecards, generating and maintaining digital business trackers.
• Supporting in automation of retail performance reports.
• Through regular trainings, aligning frontline to achieve desirable productivity.
• Setting annual targets in line with business plans & ensuring all the targets are understood by the branch network.
• Preparation of review packs for regions, branches and departments to assist in monitoring performance.
• Perform regular data analysis to uncover revenue opportunities and identify income leakages
• Ensure all reports are done and sent on time, resolving (through engagement with relevant stake holders) any hindrances to the same .Reports to include:
• To build templates to provide the above as per SLAs agreed to.
• Respond to ad-hoc requests in set SLA
• Support the implementation of appropriate systems and operational procedures to support sales, track MIS and profitability.
• Support in monitoring and evaluation of retail banking strategic projects