Borderless Tracking Limited is seeking to recruit a technician to join its dedicated team in Mombasa or Malaba
The Technician will be responsible for:
- Installation of tracking devices
- Device checks and diagnosis
- User system training and support
- Operations support
- Oversee tagging/untagging within Mombasa or Malaba
- Train new tag operators as they come on board
- Ensure seals and clamps are in good condition before deployment
- Technical sales support
REPORTING LINE
- Technical Manager: Borderless Tracking/Safetrac Limited
OTHER CLOSE AFFILIATES
- General Manager: Borderless Tracking
- Operations: Borderless Tracking
- Technical Support: Borderless Tracking
- Administration: Borderless Tracking
- Stores: Safetrac Limited/Borderless Tracking
- Sales: Borderless Tracking
SPECIFIC RESPONSIBILITIES
- Device Installations
- Capture correct vehicle details
- Correctly fill installation form and requisite online sheets
- Submit dully filled installation forms and Job cards
- Coordinate with sales personnel for clients’ contacts/physical address
- Direct clients to the right staffs and departments in case of queries to see their needs satisfied
- Device diagnosis, repair.
- Capture client telematics needs for system programming
- Conduct pre-installation surveys when need be
- Highlight and escalate challenges to resolution of pending issues
- Act as technical – sales liaison
REQUIRED SKILLS
- Knowledge of vehicles electrical system
- Experience in device and sensors installations in all makes of motor vehicles
- Demonstrated ability to communicate effectively at all levels of the organization, including executive
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Team player
- Good verbal and written communications skills
- Vehicle driving skills.
OTHER INFORMATION
Salary: TBA-
Targets: Will be issued from time to time.