Application Support Specialist at Roche

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims for improving patient access to medical innovations by working with all relevant stakeholders. Twenty-nine medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals,

Application Specialist

Job description

Roche Diagnostics in Nairobi is seeking an Application Specialist to provide application specialist technical and scientific expertise in the promotion, marketing, sales, training and operational (trouble shooting) support to the Roche Diagnostics market customers within the Sub-Sahara Africa region.

Function

  • Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
  • Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
  • Maintain high level of customer engagement throughout on site visits with regular updates, feedback and on-the-job training to customers.
  • Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/ sales targets for assigned products.
  • Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities.
  • Provide timeous market research feedback to marketing and sales teams in accordance with business requirements.
  • Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities.
  • Input into and/or completion of relevant information and administration on required report management systems.
  • Complete relevant administration within set timelines to effect T & E cost centre activities.
  • Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.

Desired Skills and Experience

You, as an ideal candidate, will have the following skills, experience and education:

  • Required Qualification: A medical sciences qualification or equivalent.
  • Required Experience: At least 2 years’ experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology.
  • A valid passport and a willingness to travel extensively is required.

Method of Application

Interested and qualified? Go to Roche Kenya career website on www.roche.com to apply

Deadline: 31 January, 2018

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