Vacancy Description
GROW OPERATIONS ASSOCIATE
Full-time. Nairobi, Kenya
The Grow Operations Executive will work under the SME Finance Manager in the Grow Program: Kopo Kopo’s cash advance service offered to merchants who accept forms of digital payments on the Kopo Kopo platform. Principal duties will involve:
1) ensuring the efficient and thorough vetting of applicants seeking a Grow Cash Advance; and
2) ensuring active communication with merchants that have fallen behind on their payments.
Primary Duties and Responsibilities
- Application Processing
- Respond to Grow inquiries from potential applicants
- Contact Grow applicants lacking the necessary information
- Collect, vet, and approve Grow applications, precisely adhering to the Grow know your customer (KYC) requirements
- Work with the SME Finance Manager to report any irregularities with merchant KYC documents
- Work with the SME Finance Manager to improve the KYC vetting process
- Document and report to the SME Finance Manager on the number of approvals and pending applications per day
- Collections
- Contact merchants who have fallen behind on repayments by precisely adhering to the Grow collections process
- Work with the SME Finance Manager to improve the KYC collections process
- Document and report to the SME Finance Manager on collections contacts on a weekly basis.
Key Performance Targets
- Application Processing
- Respond to all Grow inquiries within 4 business hours
- Call back all Grow applicants missing the necessary information within 4 business hours
- Collections Process
- All merchants deemed at risk are called within 1 business day
- All points of the collections process are adhered to; with the process itself revisited every month
- Reporting
- Standard reports are kept up to date on a daily, weekly or monthly basis, depending on the frequency desired for the report.
Desired Skills and Experience
- Bachelor’s degree from a reputable university
- Strong attention to detail
- Working knowledge of mobile payments products and solutions
- 2+ years of experience in the financial services sector; preferably in credit operations
- Strong organizational skills
- Excellent problem solving abilities
If interested,Email your CV and cover letter with subject line “Grow Operations Executive” to [email protected]