Hotpoint Is Hiring

Job title:Security & Investigations OfficerDepartment:SecurityReporting to:Senior Manager – ICT, Projects & SecurityJob Location:Head Office, Ruiru & Mombasa Outlets & Nairobi Retail Outlets

DUTIES AND RESPONSIBILITIES

Job Purpose:

  • To enforce security policies, procedures and regulations in order to secure company property and ensure safety to employees and business partners

SKILLS AND QUALIFICATIONS

Key Responsibilities:

  • General observation of staff movement, customers and company property
  • Check supporting documents for all goods going out to ensure that they are correctly charged and authorized
  • Confirm that the gate pass is as per the supporting documentation
  • Ensure that items going out as samples are invoiced to the respective salesperson’s account
  • To check on items going out of the office area and taken by staff e.g. POP materials, give away items, document files etc
  • Supervise and help contracted guards to check and control movement of visitors/customers in and out of the offices and Showroom
  • Check physically all the goods returned to ensure that they have been received as shown in the accompanying documents
  • Provide flashbacks on CCTV as and when required
  • Carry out investigations on missing and damaged items
  • Follow up on returned items to ensure that they have been replaced/repaired accordingly
  • Liaise with the police on all fraud/theft cases
  • Attend court hearings on behalf of the company
  • Ensure that appropriate security measures are put in place to avoid any loss of property
  • Monitoring and evaluation of existing security systems
  • Management/response of emergencies
  • Advising other Dept on policy, procedures and systems
  • Training of staffs
  • Management Reports
  • Develop and Implement investigation policy
  • Investigate all reported and self-established incidences
  • Analyse/evaluate effectiveness of policies and procedures in place

Qualification:

  • Minimum of a diploma in a relevant security related field from a recognized institution of higher learning
  • Valid certificate of good conduct and driving license

Experience:

  • Proven experience in a similar role for a period of not less than 5 years
  • Experience in using relevant security technology, (e.g. CCTV)
  • Excellent knowledge of security protocols and procedures
  • Experience in reporting and emergency response planning
  • Proficient in computers with working knowledge of MS Office
  • Ability to organize, multitask and prioritize activities
  • Able to keep matters confidential

Key Skills:

  • Good interpersonal skills
  • Time Management skills
  • Teamwork and Collaboration
  • Investigative and report writing skills

Other behaviours critical for the role:

  • Ability to exhibit patience and tolerance
  • Ability to work with minimum supervision
  • Ability to maintain high level of confidentiality, good work ethics and integrity
  • Ability to multitask, prioritize and pay attention to details

Critical Success Factors:

  • Key focus on observing high levels of integrity and business ethics at all times
  • Key focus on maintaining high security standards

Leadership Competencies and behaviours:

  • Performance Orientation- Understand key performance indicators (KPIs) and ensure targeted performance is achieved.Decisive-Demonstrate ability to take prudent action with little oversight
  • Communicative-Demonstrate openness in communication and incorporate the thoughts and ideas of others
  • Trusted-Track record for building trust and reliability to deliver desired results

Application Criteria:

Qualified candidates are encouraged to send their applications through [email protected] on or before 15th June 2020

Apply now

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