Safaricom Hiring Principal Sales Officer – Capacity & IP Services 

We are pleased to announce the following vacancy Principal Sales Officer – Capacity & IP Services within Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager – Wholesale Services, the position holder will;

  • Grow Wholesale International Capacity & IP revenues.
  • Develop an effective retention strategy to minimize churn.
  • Optimal Capacity Asset Management.
  • Manage Key relations & partnerships.
  • Identify and scope Business Opportunities at key networking events regionally & internationally.

Key Responsibilities

Grow Wholesale International Capacity & IP revenues

  • Achieve set revenue targets as per capacity objectives.
  • Development of a 12-month rolling sales pipeline.
  • Identify global growth prospects and specific opportunities with EA region for Fiber, Satellite,  Microwave.
  • Identify and analyze operator capacity needs and requirements and ensure operator needs are fully understood and correctly dimensioned.
  • Work with International Data/IP partners or providers to meet the needs of the business by developing a clear annual review calendar that can identify areas of collaboration and potentially new revenues.
  • Use a clear and well –documented process methodology for locking business to avoid delayed implementation and poor client engagement.
  • Weekly prepare a report showing various engagement milestones of operator on-boarding process to ensure ease of billing for services required.

Develop an effective retention strategy to minimize churn

  • Work to develop and execute customer ring fencing strategies.
  • Develop and share periodic reports on customer concerns on products. 

Manage Key relations & partnerships  

  • Prepare and maintain an effective annual calendar that optimize the relationships with various operators, partners, Satellite & outsourced roaming providers to enhance competition.
  • Develop an effective framework for monitoring effective partnerships.
  • Explore new partnership opportunities that create opportunities for growth.

Attend Key networking events  

  • Identify and plan for all known key events touching on IP& Capacity, Satellite, Interconnect and SMS.
  • Attend at least one key networking event annually.
  • Document and implement learnings for the benefit for the business.


  • A recognized University Degree in a Business-related field; Master of Business Administration degree is an added advantage.
  • Experience and technical skills in telecommunications industry and sound knowledge of International Telecommunications Services is a mandatory requirement.
  • At least 3-5 years’ work experience in the telecommunications sector which must include establishing and managing international carrier relations and interconnection arrangements.
  • At least 3 years sales experience. Experience in projects management is an added advantage.
  • Strong relationship-building and customer retention skills preferably from a major blue-chip company and ISP’s.
  • Ability to inspire and manage a sales team.
How to Apply.
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button.
Remember to attach your resume. 
JOB: Manager
SCHEDULE : Regular
SHIFT: Standard
JOB TYPE : Full-time Day Job
JOB POSTING : May 25, 2023, 5:41:46 PM


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