I&M Bank Hiring Associate – Card Systems Management

Associate – Card Systems Management

ICT · Nairobi, Nairobi

Internal Applicants Only


The job holder will provide Level 1 and 2 technical and functional Support of card systems, terminals, and ecommerce transactions, and ensure proper closure and resolution of issues.

Primary Responsibilities

  • Prioritize closure of service tickets within committed SLAs.
  • Provide support for Card Systems and interconnected terminals.
  • Provide support for Card Systems and terminals /ATM / POS at Bank and group entities.
  • Perform housekeeping on all Card systems and services.
  • Assist in card systems integrations.
  • Participate in system testing, process documentation and transition at Bank and group entities.
  • Document all processes and procedures related to ICT Systems.
  • Proactively monitor service uptime, card operations and transactions. 
  • Execute routine card support functions including EOD, file processing and related scheduled.
  • Initiate creation and termination of admin and user accounts applicable to Card system.
  • Assist in supporting intermediary systems/Datamart and Application DB.
  • Assist in conducting DR drills at Bank and group entities.
  • Assist planned audit activities on approval by line managers to provide needed information.

Person Specifications

  • A Bachelors Computer science, IT, Informatics or equivalent.
  • At least 1 year of relevant experience.
  • Knowledge of MySQL ,JavaScript, C++, MS Windows Server, or Linux, Web Technologies (J2EE, IIS, Apache, JBoss

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 17th September 2023.

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