Date: 5 Sep 2023
Location: Nairobi, Sub Saharan Africa, KE
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Major Investigations Support Manager
The Global Examinations Business Assurance, Security and Risk (BASR) function ensures that there is internal and external confidence in the exams we deliver, protecting the reputation of our organization and UK Exam Board qualifications and standards while enabling fair testing environments for test takers worldwide.
The Exams Major Investigations Support Manager will work within our Major Investigations team, which also works closely with the Counter Fraud Team, with a special focus on major fraud and malpractice cases related to all Exams products.
As well as investigation work itself, the post-holder will be involved in looking at internal processes relating to exam integrity and delivery methods, including digital and remotely delivered testing, and will be a fully integrated member of the broader BASR function.
The post-holder, who reports to Exams Major Investigations Manager, will contribute to ensuring all investigations are carried out in line with our investigation approach and methodology, that cases are appropriately managed and documented, and that findings and recommendations are analyzed and followed up in order to ensure learning and prevention across the organization
Main accountabilities but not limited to the following:
Internal customer focus
- Builds an in-depth understanding of the particular operational context, opportunities, and challenges facing their specific internal customer(s), to ensure the outcome and analysis of investigations work contribute to risk mitigation and prevention.
- Consults closely with internal customers and other stakeholder to understand current and future business priorities, and produce work outputs accordingly to ensure the services and advice they provide is adaptable to circumstances
- Provides proactive professional advice and support to internal customers and stakeholders to ensure business practices within investigation functions expertise are high quality, effective, and compliant with relevant industry practices.
- Completes an annual cycle of formally recognized Continuing Professional Development (CPD) to maintain and deepen their professional expertise. Shares learning with relevant team members. Co-coordinates and contributes to the CPD of Exams Integrity investigators.
- Keeps abreast of investigation and test security development in the sector.
- Fully qualified or willing to work to the relevant professional accreditation (e.g. Fraud / Investigations) combined with a track record of practice in the field.
- Contributes to the development and delivery of training and guidance of other professionals in the field.
- Identifies opportunities for procedural improvements and determines the most appropriate mechanisms and processes for implementing those changes. Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes
- Makes technical/professional recommendations that have a measurable impact on local business performance (e.g. in terms of efficiency, quality, reliability, mitigation of risk)
- May participate as part of a team to support the implementation of policy or system at a corporate or global level within their area of functional expertise.
Consultancy, Analysis, and Problem-solving
- Applies advanced knowledge of their technical/professional specialism to solve a range of complex business issues within a specific organizational unit or area of corporate activity
- Conducts analysis using a range of standard methodologies and across multiple data sets to provide high-quality and evidence-based procedural recommendations/business advice in order to drive informed decision-making.
- Presents complex information clearly, tailoring the presentation of findings to meet the differing needs of both technical and non-technical audiences appropriately, as required
Relationship and Stakeholder Management
- Support liaison with several internal British Council and external bodies, including IELTS cross-partner investigation forums, Counter Fraud, IELTS and Awarding Body stakeholder teams, etc.
Leadership and Management
- Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to an annual time horizon
- Assist formulation of work plans and coordinate input from others (who may be outside the direct management line) to meet specific objectives
- As an experienced professional, contributes ideas to support the development of discipline-wide and customer-specific business plans and priorities
Role-specific knowledge and experience:
- You will have experience leading major and complex investigation cases. You will have demonstrated learning in the field of security, fraud, etc
- Professional qualification in a relevant field (e.g. Risk Management, Investigation, Anti-Fraud, Audit, Management). (Desirable only)
- Degree-level education or equivalent
- Experience in developing others, either through training delivery, coaching, or mentoring in the field of fraud and investigations
- Experience in managing directly or indirectly geographically dispersed and diverse teams
- Knowledge and experience in the area of Exams Security and Exams Integrity
- An understanding of security and fraud challenges related to high-stakes testing
- Excellent and demonstrable relationship and stakeholder management skills
- Excellent report writing and presentation skills, including producing high-level reporting for senior audiences
- Mindset for change and adaptation for working with new and evolving exam products, concepts, and delivery methods
- Pay Band – 7
- Contract Type – Indefinite Contract
- Location – Zimbabwe, Kenya, Ghana, Poland, Czech Republic, Spain, Italy, Greece, Nigeria, South Africa, Sri Lanka.
- Additional information
- Language requirements: Strong written and oral English communication skills.
- The Role holder must have existing rights to live and work in the country the role is based.
- Closing Date – 24 September 2023. Applications will close at 23:59 East Africa Time
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.