Opportunities For Young Kenyans

HFC Limited Hiring Customer Service Officer

Customer Service Officer – Ultimate Banking (Rehani)

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Ultimate Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Customer Service Officer will be responsible for ensuring excellent service standards and maintain high customer satisfaction in the Ultimate Banking lounges through quick resolution/escalation of customer queries in order to ensure customer retention and loyalty.

Deadline: 2024-05-04

Category: Ultimate Banking

Subsidiary: HFC

Principle Accountabilities

PRINCIPAL ACCOUNTABILITIES

  1. To manage the day to day operations of the Ultimate Banking Lounges.
  2. To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  3. To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  4. To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
  5. To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
  6. Educate clients on the features and benefits of all products 
  7. Cross-sell products to clients based on the needs 
  8. Assist clients to complete paperwork and requirements to take up new products 
  9. Notify client about deposit renewals
  10. Invite clients for Exclusive events 
  11. Inform clients about new products/services/ lifestyle offers 
  12. Make courtesy calls to clients 

Key Competencies and Skills

Technical competencies:      

  • Excellent Communication Skills
  • Customer Service skills
  • IT Skills
  • Product knowledge
  • Computer skills
  • Ability to maintain strong relationships with customers 

General competencies:  

  •  Interpersonal skills
  • Team Player
  • Listening skills
  • Empathetic
  • Professional
  • Problem-solving Skills.
  • Empathetic

Minimum Qualifications, Knowledge and Experience

Education: Bachelor’s Degree in a business-related field

Experience: 4 year’s banking experience

Apply Now

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