Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
- Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day-to-day activities and to assist them in achieving their personal and team objectives.
- Determine and implement the procedures and standards of an effective filing system.
- Maintain and update inventory: control of all gifts and giveaways
- Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
- Compile monthly reports to be completed by 5th of each month.
- Compile statistics.
- Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection, and distribution of mail items.
- Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
- Annual contracting administration for corporate and leisure businesses.
- Ensure that store requisitions are submitted monthly.
- Ensure ordering of business cards.
- Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
- Ensure that calls are screened and dealt with appropriately.
- All inquiries to be dealt with within 24 hours.
- Assist telesales research of existing/new clients within the guidelines of the Director of Sales & Marketing.
- Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
- Ensure the strict confidentiality of information passing though the office
- Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
- Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
- Coordinate and assist in organising sales trips.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
- Ensure that all potential and real hazards are reported and rectified immediately.
- Understand and strictly adhere to the hotel’s employee rules & regulations.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
- Degree/ Diploma in Sales from a recognized learning institution
- No work experience is required
- Less than one year since completion (2023/2024)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well-versed in professional and personal etiquette
- Good Communication skills
- Outgoing with a positive learning attitude
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.