Post Bank Hiring Customer Relations Officer/Cashier

The Kenya Post Office Savings Bank (Postbank) was established in 1910 regulated by the Kenya Post Office Savings Bank Act Cap 493B.

Similar Savings services were offered across the East Africa region. When the East African Community broke up in 1977, the Kenya Government established its own savings bank.

Postbank is primarily engaged in the mobilization of savings for national development. The Bank is wholly owned by the Government of Kenya and reports to the Ministry of Finance.

The Government is represented at the board of directors by the Permanent Secretary, Treasury. Governance of the bank is vested in the Board of directors and the office of the Managing Director, supported by Directorates and departments.

 Postbank is committed to the standards of corporate governance as set by the government and the Central Bank of Kenya for the public sector.

The Board of Directors is responsible for the long term strategic direction for profitable growth for the bank while being accountable to the shareholder for ensuring that Postbank complies with the law and the highest standards of corporate governance and business ethics.

The Kenya Post Office Savings Bank’s registered headquarters is at Postbank House, Banda Street, Nairobi Kenya

Customer Relations Officer/Cashier – ONE YEAR CONTRACT (30 POSITIONS)

Position Function

To coordinate customer relations activities and ensure the provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote a good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter.

Key Responsibilities

  • Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
  • Implementing changes to improve customer service.
  • Coordinating and facilitating account opening.
  • Facilitating the flow of information between the Bank and its customers.
  • Ensuring brand visibility within the Branch.
  • Analysing and classifying customer complaints, compliments, suggestions and queries and submitting regular and timely reports.
  • Perform cashiering duties
  • Custodian of cash and other accountable documents
  • Selling the Bank products
  • Disseminate information to customers on new products

Knowledge, Skills and Abilities

  • Minimum KCSE Level Certificate of C+ grade.
  • Diploma in Business Management/Administration/Marketing/Banking or a business-related field from a recognized institution.
  • Certificate in Customer Care/Public Relations/ Communication or equivalent.
  • Computer literacy and proficiency.
  • Excellent understanding and knowledge of operating systems, products and services.
  • 2 years working experience in Customer Service or Cashiering

Qualified candidates are invited to apply and submit their applications on or before 14TH NOVEMBER 2024.

Please note that only shortlisted candidates who meet the minimum qualifications will be contacted. 

Postbank is an equal-opportunity employer and is committed to implementing affirmative action. In this regard, women, people living with disabilities and people from marginalized groups with requisite qualifications are encouraged to apply.

Apply

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