Are you passionate about credit management and debt recovery? Do you thrive in a fast-paced financial environment where attention to detail and effective communication can make a direct impact on profitability? If so, we invite you to explore an exciting opportunity with our team.
We are currently looking for a competent and proactive professional to join us as a Debt Recovery Officer (Write-Offs & EDC Management). This role is instrumental in supporting the bank’s Debt Recovery Unit in managing write-off portfolios and accounts allocated to external debt agents (EDCs). The ideal candidate will bring a strong background in credit and recovery operations and will be responsible for ensuring effective debt rehabilitation, performance tracking of service providers, and ensuring compliance with policies.
This position is based at our Head Office and reports directly to the Debt Recovery Manager. If you are driven by results and are eager to work in an environment that values integrity, innovation, and teamwork, then we’d love to hear from you.
Position Title: Debt Recovery Officer (Write-Offs & EDC Management)
Application Deadline: 24th April 2025
Reports To: Debt Recovery Manager
Location: Head Office
Job Purpose
This role exists to provide crucial support to the Debt Recovery Unit by managing the Bank’s written-off advances and portfolios assigned to external debt collection agents. The Debt Recovery Officer will work closely with clients and service providers to develop viable recovery strategies that optimize debt recovery while minimizing associated costs.
The officer is also tasked with building strong partnerships with internal teams and external professionals, with the goal of maximizing recoverable amounts and enhancing the write-back to the profit and loss account.
Key Responsibilities
1. Management of Written Down Non-Performing Loans (NPLs)
- Oversee the recovery and rehabilitation of the Bank’s written-off portfolio to restore them to performing status where possible.
- Utilize various recovery strategies, including direct client engagement, restructures, settlements, and collateral realization.
- Maintain full documentation and recovery history for all accounts under management.
2. Oversight of External Debt Collectors (EDCs)
- Manage and monitor the Bank’s NPLs that have been outsourced to EDCs.
- Review and process all proposals submitted by EDCs, ensuring alignment with recovery targets and strategies.
- Track the performance of all EDCs by reviewing periodic reports and providing feedback.
- Guide future engagements with EDCs based on a thorough performance evaluation framework.
3. Recovery Strategy Implementation
- Offer borrowers realistic and viable remedial options based on their individual financial situation.
- Pursue and follow up on insurance claims for cases involving deceased or permanently disabled borrowers.
- Apply the most suitable recovery method—visits, calls, emails, or legal channels—to ensure maximum debt recovery.
4. Stakeholder Coordination
- Collaborate with the Finance and Operations Departments to ensure timely vetting and processing of EDCs’ fee notes.
- Handle correspondence and manage calls originating from service providers or clients related to outsourced debts.
- Work with internal business heads, legal teams, and branches to ensure smooth and coordinated debt recovery efforts.
5. Compliance and Risk Monitoring
- Ensure compliance with the Bank’s Anti-Money Laundering (AML) policies, including reporting any suspicious activities.
- Maintain full adherence to established Service Level Agreements (SLAs) with external and internal stakeholders.
6. Reporting and Documentation
- Prepare and submit timely and accurate weekly/monthly performance and progress reports.
- Maintain and regularly update a centralized database for all written-down portfolios.
- Document all interactions, proposals, and client feedback in the designated systems to ensure information consistency and transparency.
Main Activities
- Maximize recovery of written-down debts through proactive client engagement and negotiation.
- Ensure reinstatement of viable accounts and realization of assets tied to written-off facilities.
- Provide thorough analysis and reporting of recovery trends and outcomes to management for continuous improvement.
- Keep a consistent engagement trail for all written-down accounts by leveraging a mix of communication channels (email, calls, in-person visits).
- Work in close coordination with colleagues from other departments to develop and deliver client-centric recovery strategies.
What We’re Looking For
- Proven experience in credit and debt recovery functions within a financial institution.
- Strong understanding of external collections management.
- Excellent negotiation and communication skills.
- Ability to analyze financial proposals and recommend feasible recovery strategies.
- Sound judgment and decision-making ability, especially in complex recovery scenarios.
- Strong attention to detail and commitment to compliance and data integrity.
- Ability to work independently and as part of a multidisciplinary team.
Why Join Us?
Working with us means being part of a forward-thinking institution that values growth, professionalism, and innovation. Our team is composed of highly experienced professionals who are committed to excellence and integrity. In this role, you’ll not only be contributing to the financial health of the Bank but also enhancing your professional growth through practical experience in credit management, external collections, and stakeholder coordination.
You will also gain:
- Opportunities for professional development and internal mobility
- A dynamic and supportive team environment
- Tools and systems that promote effective recovery management
- Regular feedback and coaching to help you thrive in your role
How to Apply
If you are interested in this exciting opportunity and meet the criteria outlined above, we encourage you to take the next step in your career journey.
