PCEA Kikuyu Hospital, one of Kenya’s leading mission-based healthcare institutions, is inviting applications from highly competent and motivated professionals to fill the position of Credit Controller. The hospital is a respected institution that offers quality, affordable healthcare and training services guided by Christian values. It consists of four main units: General, Eye, Orthopaedic & Rehabilitation, and Dental. Additionally, the hospital has a well-established School of Nursing and operates a satellite clinic located at Matasia in Ngong.
The organization is firmly committed to ethical stewardship, transparent financial practices, and accountability in fulfilling its mission of compassionate healthcare delivery. The role of Credit Controller is central to achieving these goals, ensuring financial stability, and maintaining excellent relationships with patients, families, and third-party partners.
This opportunity provides a platform for a qualified finance professional to bring both technical expertise and leadership skills to a dynamic and mission-driven healthcare environment.
Position Information
Position Title: Credit Controller
Location: PCEA Kikuyu Hospital
Reports To: Finance Manager
Employment Type: Full-time
Job Purpose
The Credit Controller is a senior leadership role within the finance department, responsible for the entire credit control function of the hospital. This position plays a pivotal role in optimizing cash flow, minimizing bad debts, and ensuring financial sustainability while balancing compassion and patient-centered service.
The successful candidate will lead the credit control team, design and enforce effective credit policies, and manage patient accounts with sensitivity and professionalism. The role requires not only financial acumen but also empathy and excellent communication skills to handle delicate matters involving patients and their families.
Detailed Job Description
The responsibilities of the Credit Controller are wide-ranging and structured under several key functional areas.
1. Leadership and Team Management
The Credit Controller provides strategic leadership to the credit control team, ensuring high standards of professionalism, empathy, and efficiency. Responsibilities include:
- Leading, mentoring, and supervising the credit control team.
- Assigning workloads, setting individual and team performance objectives, and ensuring accountability.
- Conducting regular performance reviews, identifying gaps, and recommending training opportunities for continuous staff development.
- Creating a supportive work environment where employees are motivated to achieve results.
- Developing and implementing streamlined workflows and processes to enhance departmental efficiency.
2. Credit Policy and Strategy
As part of the finance leadership, the Credit Controller is tasked with developing, reviewing, and implementing credit policies aligned with the hospital’s goals. Duties include:
- Establishing and updating the hospital’s credit control policies to balance financial performance with patient-centered service.
- Setting appropriate credit limits for both individual patients and corporate clients, including insurers, companies, and non-governmental organizations.
- Designing flexible payment plans for patients facing financial hardship, often in consultation with social services, ensuring that compassion and fairness guide decision-making.
- Monitoring and adapting credit strategies to address evolving financial challenges and healthcare dynamics.
3. Debt Management and Collections
Effective management of receivables is a critical aspect of this role. Responsibilities include:
- Overseeing the hospital’s debtors’ portfolio, which includes patient accounts and third-party receivables.
- Ensuring timely collection of all outstanding debts through proactive and staged approaches such as reminders, statements, calls, and final notices.
- Closely monitoring aged debt reports and taking corrective measures promptly.
- Managing and maintaining relationships with external debt collection agencies and legal advisors, ensuring such interventions are used only as a last resort.
- Making informed recommendations regarding debt write-offs and provisioning for bad debts, in compliance with hospital policies.
4. Cash Flow Optimization
The Credit Controller plays a critical role in safeguarding the hospital’s financial liquidity. Duties include:
- Preparing accurate weekly and monthly cash flow forecasts based on projected collections.
- Monitoring and reporting on performance indicators such as Days Sales Outstanding (DSO), collection rates, and aged debt distribution.
- Implementing measures to reduce average collection periods and strengthen working capital.
- Providing insights that support hospital-wide financial planning and decision-making.
5. Reporting and Analysis
Clear and timely financial reporting is essential. The Credit Controller is responsible for:
- Preparing comprehensive monthly credit control reports for the Finance Manager.
- Presenting data on performance against targets, aged debt analysis, and notable challenges.
- Offering insights into debt trends, identifying risks, and recommending corrective action plans.
- Sharing reports and contributing to discussions during finance department meetings.
6. Customer Service and Patient Relations
Given the sensitive nature of healthcare billing and collections, the Credit Controller must uphold compassionate patient service. Responsibilities include:
- Ensuring all interactions with patients and families are conducted with respect, sensitivity, and professionalism.
- Handling complex billing and payment queries promptly and fairly.
- Training team members on effective, empathetic communication and conflict resolution techniques.
- Striking the right balance between meeting financial objectives and demonstrating the hospital’s caring values.
7. Compliance and System Management
The Credit Controller must ensure compliance and effective system utilization. Duties include:
- Guaranteeing adherence to national credit legislation, ethical standards, and data protection regulations.
- Collaborating with the IT department to maximize the use of hospital billing and patient information systems for credit control efficiency.
- Maintaining comprehensive and accurate records of all credit control activities, including communications with patients.
Qualifications and Experience
The role requires a combination of academic credentials, professional qualifications, and practical experience.
Education:
- A Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Professional certification such as ACCA, CPA, or Credit Management certification is required.
Experience:
- At least 5 to 7 years of relevant experience in a credit control role.
- A minimum of 2 to 3 years in a supervisory or managerial capacity.
- Prior experience within a healthcare setting is highly desirable.
Technical Skills:
- High proficiency in MS Office applications, particularly Excel.
- Demonstrated experience using accounting and ERP systems.
- Familiarity with hospital management systems will be an added advantage.
Competencies and Skills:
- Strong leadership and team management abilities.
- In-depth understanding of credit management, cash flow, and financial reporting.
- Excellent verbal and written communication skills, capable of simplifying complex financial issues.
- Skilled in negotiation and conflict resolution.
- High levels of resilience, empathy, and professional integrity.
- Analytical and problem-solving aptitude.
- Strong organizational and time management skills.
Working Conditions
The Credit Controller will operate primarily in an office environment within the hospital setting. The role may occasionally require extended working hours during financial close periods, audits, or when managing critical debt recovery processes.
Application Process
Interested candidates are encouraged to apply through the hospital’s official website by completing the online recruitment form. Applications should be submitted before the deadline indicated below.
Website: www.pceakikuyuhospital.org
Deadline for application: 24th September 2025
Only shortlisted candidates will be contacted for further recruitment processes.
