The world’s most international logistics company, operating in more than 220 countries and territories, is seeking talented professionals to join its growing team in Nairobi, Kenya. Known for pioneering cross-border express delivery and global logistics excellence, the company remains committed to connecting people and improving lives through efficient and reliable transport solutions.
The organization is currently recruiting for two key positions in its Nairobi office — Business Development Manager and Head of IT. These roles present an opportunity to work within a globally recognized network, contribute to business expansion, and support the company’s commitment to innovation and operational excellence.
Each position requires individuals who can bring strong leadership, problem-solving, and strategic thinking capabilities. The successful candidates will play a central role in driving growth, operational success, and customer satisfaction across the region.
Business Development Manager
Location: Nairobi, Nairobi Municipality, Kenya
Type: Full-time | Permanent
The Business Development Manager will be responsible for driving new business growth, managing client relationships, and developing strategies to increase the company’s market share in Kenya. This role involves understanding market dynamics, identifying potential opportunities, and converting prospects into long-term customers. The position requires a strong balance of strategic thinking, customer focus, and commercial acumen.
Key Responsibilities
- Market Expansion and Strategy Development
- Develop and execute business development strategies aligned with the company’s overall growth objectives.
- Identify new markets, business opportunities, and potential partnerships within the logistics and courier industry.
- Conduct thorough market research to understand client needs, competition, and emerging trends affecting the business environment.
- Collaborate with the senior management team to design and implement strategic sales plans to achieve revenue goals.
- Client Relationship Management
- Build and maintain strong relationships with existing and prospective clients to ensure customer satisfaction and retention.
- Understand clients’ logistics and supply chain needs and recommend customized solutions that align with their objectives.
- Serve as the main liaison between clients and the company, ensuring smooth communication and effective service delivery.
- Regularly review client accounts to identify opportunities for cross-selling and up-selling.
- Revenue Generation and Performance Tracking
- Achieve set sales and revenue targets through proactive prospecting and effective account management.
- Track and report on key performance indicators (KPIs) related to sales growth, market expansion, and customer satisfaction.
- Prepare regular business reports, forecasts, and analysis for management decision-making.
- Ensure pricing strategies remain competitive and aligned with corporate profitability goals.
- Cross-functional Collaboration
- Work closely with the marketing, operations, and customer service teams to ensure seamless execution of customer contracts and solutions.
- Participate in the development of promotional activities and campaigns that enhance brand visibility and attract new clients.
- Support the development of proposals, presentations, and tender documents for potential clients.
- Compliance and Ethical Standards
- Ensure that all business development activities comply with company policies and relevant legal and regulatory requirements.
- Promote ethical business practices and maintain the highest standards of professionalism in all client interactions.
The Business Development Manager role is central to expanding the company’s footprint in the Kenyan market and maintaining its reputation for delivering world-class logistics solutions. The successful candidate will demonstrate strong leadership, adaptability, and an ability to turn strategic vision into measurable business outcomes.
Application Process
Interested and qualified candidates are encouraged to apply by submitting their detailed applications through the official online recruitment portal. Candidates should ensure that their profiles are complete and that they provide accurate information as required in the application system.
