Food for Education (F4E) is an African-led and women-led social enterprise committed to transforming access to nutrition and education for children in Kenya. Through innovative use of technology, efficient logistics, and sustainable sourcing, F4E delivers high-quality, low-cost meals to public primary school students. Since its inception in 2012, the organization has provided more than 100 million meals, positioning itself as one of the leading social enterprises driving large-scale impact in Africa’s education and food security sectors.
The organization’s mission is to ensure that every child in school receives a nutritious meal daily, helping to improve learning outcomes, attendance, and overall child development. By 2027, F4E aims to serve one million children daily across Kenya. This goal reflects the organization’s dedication to scalability, operational excellence, and social impact.
As part of its continued growth and commitment to service excellence, Food for Education is offering an opportunity for a Customer Experience Intern to join its dedicated team. This position is ideal for an individual who seeks to develop their skills in customer engagement, data management, and operations support while contributing to an impactful mission that directly benefits thousands of learners and families.
About Food for Education
Food for Education operates at the intersection of nutrition, education, and technology. Its Tap2Eat digital platform is a pioneering solution that enables parents to pay for school meals efficiently using mobile money. The platform ensures accountability, transparency, and convenience, bridging gaps between schools, parents, and service providers.
The organization’s operations are driven by a culture of excellence, innovation, and commitment to impact. F4E’s teams work collaboratively to ensure that every meal served meets the highest nutritional and quality standards while maintaining affordability and operational efficiency.
The Customer Experience Department plays a critical role in sustaining this impact by managing communication with parents, schools, and other stakeholders. The department ensures that every inquiry is addressed promptly, every issue is resolved efficiently, and every customer interaction reflects the values and standards of Food for Education.
Position Overview
The Customer Experience Intern will work under the supervision of the Customer Experience Team Lead, providing operational and administrative support to ensure smooth customer service delivery. This role is designed to offer practical experience in handling customer inquiries, managing data, and learning organizational systems and workflows that support customer satisfaction and service quality.
The intern will engage directly with customers through phone, WhatsApp, and email channels, assist in data entry and reporting, and gain exposure to cross-functional collaboration across departments such as Tap2Eat Operations, Finance, and Field Teams.
This internship provides a structured learning environment, enabling the successful candidate to develop essential professional skills in communication, problem-solving, and data accuracy, while also contributing meaningfully to Food for Education’s mission.
By the end of the internship, the intern will have developed strong capabilities in customer service, data management, issue escalation, and reporting, all within a dynamic and mission-driven setting.
Organizational Values
Food for Education’s values guide its work, culture, and relationships across all levels of the organization. These principles shape how employees approach their responsibilities and how the team collaborates toward shared goals.
- Build with excellence and curiosity – The organization encourages innovation, experimentation, and continuous learning to find the most efficient and effective ways to achieve results.
- Be the change you seek – Every team member shares responsibility for improvement and accountability, driving positive change through individual and collective action.
- We do what we say and say what we do – The organization emphasizes integrity, ownership, and consistency in both actions and commitments.
- Ask why and commit – Team members are encouraged to question constructively, seek clarity, and commit fully once the purpose and direction are clear.
These values underpin the organization’s commitment to delivering results with transparency, dedication, and purpose.
Key Responsibilities
The Customer Experience Intern will be responsible for supporting multiple areas of customer service, data management, and process improvement. The key areas of responsibility include the following:
1. Customer Support
- Assist in responding to parent and school inquiries through calls, WhatsApp, or email under supervision.
- Log all interactions accurately in the Customer Relationship Management (CRM) system in accordance with the organization’s training guidelines.
- Support the team in following up on pending issues and ensuring that timely updates are communicated to customers.
- Observe and learn best practices in professional communication, empathy, and customer handling to maintain F4E’s high standards of service.
2. Data Entry and Feedback Management
- Record, update, and verify customer details and case information accurately and consistently.
- Support continuous data validation and uphold privacy compliance and data integrity standards.
- Escalate issues requiring second-level support using F4E’s established escalation and reporting tools.
- Assist in identifying recurring issues or trends that may indicate broader service challenges and share insights for process improvement.
- Maintain strict confidentiality and adhere to data protection policies in all customer and organizational records.
3. Customer Education and Engagement
- Learn and assist in explaining the features, benefits, and usage of the Tap2Eat system to parents and schools.
- Share approved information with customers virtually or in person, following established communication protocols.
- Support the Customer Experience team in updating FAQs, educational resources, and onboarding materials for parents and schools.
- Participate in service survey activities, collecting and documenting feedback through both virtual and field interactions with learners, parents, and teachers.
4. Cross-Functional Learning
- Shadow team members to understand the collaborative workflows between Customer Experience, Tap2Eat Operations, Finance, and Field Teams.
- Participate in team meetings, contributing observations or suggestions for improving customer service processes.
- Learn about internal workflows, escalation procedures, and standard operating procedures that govern the department’s work and interactions with stakeholders.
Core Competencies
The successful candidate is expected to demonstrate and develop the following competencies during the internship period:
- Strong written and verbal communication skills, with the ability to convey information clearly and courteously.
- Curiosity and a problem-solving mindset when addressing customer concerns.
- High attention to detail to maintain data accuracy and consistency.
- Patience and adaptability in managing diverse customer inquiries and concerns.
- Willingness to learn and use new systems, tools, and workflows effectively.
- Responsiveness to feedback and a proactive approach to continuous improvement.
- Ability to adjust quickly to changing team priorities or workflows.
- Competence in using digital tools, spreadsheets, and CRM systems.
- Understanding of data privacy principles and the importance of confidentiality in customer records.
Role Requirements
- A minimum of six (6) months of experience working in a call center or customer-facing environment.
- Flexibility to work on rotational shifts between 6:00 a.m. and 11:00 p.m., Sunday to Friday.
Equal Opportunity Commitment
Food for Education is an equal opportunity employer. The organization is committed to providing equal employment opportunities to all qualified applicants and employees, irrespective of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws or regulations.
The organization values diversity and inclusion, recognizing that a diverse workforce strengthens its ability to serve communities effectively and with empathy.
Career Growth and Development
Food for Education fosters a culture of learning, reflection, and growth. The organization invests in the professional development of its team members through structured mentorship, feedback, and performance reviews.
The Customer Experience Intern will receive ongoing guidance through weekly check-ins with the supervisor, performance feedback, and opportunities for professional development discussions. Career reviews are conducted every six months to assess progress and align personal goals with organizational priorities.
Through this approach, Food for Education ensures that every team member—interns included—has the opportunity to shape their career trajectory within a supportive, mission-driven environment. The internship offers exposure to real-world challenges in customer service, operations, and communication, equipping the intern with valuable skills for future roles in customer experience management, communications, or social enterprise operations.
Additional Information
Due to the high number of applications received, only shortlisted candidates will be contacted. Applicants who do not receive feedback within two weeks of applying should consider their applications unsuccessful for this particular position. However, they are encouraged to monitor the organization’s job board for future opportunities that align with their skills and experience.
Application Process
Interested candidates are invited to submit their applications as instructed in the job listing. Applicants should ensure that their submissions are complete and relevant to the position advertised.
