Join Our Talent Community – Power Your Future with Safaricom and M-PESA Africa
Location: Kenya
At Safaricom and M-PESA Africa, we are more than just a telecommunications and fintech powerhouse—we are a vibrant ecosystem of innovators, creators, and disruptors working together to redefine Africa’s digital future. With a commitment to excellence, customer-centricity, and impactful innovation, we provide employees with the opportunity to lead change, solve real-world challenges, and grow their careers.
We are currently hiring for exciting roles across various departments on full-time and contract terms. If you’re ready to join a purpose-driven organization that values people, performance, and progress, explore our current openings below and take the first step toward your next big opportunity.
1. Specialist – Internal Communication (6-Month Fixed Term Contract)
Location: Kenya
Posting Date: 23/05/2025
Department: Corporate Affairs Division
Job Type: Fixed Term Contract – 6 Months
Job Description:
We are seeking a Specialist in Internal Communication to join our Corporate Affairs Division. The role supports employee engagement and organizational culture through impactful internal communication strategies and content.
Key Responsibilities:
- Develop and implement internal communication plans that support business objectives and promote employee engagement.
- Create, edit, and distribute high-quality internal content across multiple channels including newsletters, intranet updates, internal campaigns, and events.
- Collaborate with HR, leadership, and other departments to ensure consistent messaging.
- Manage internal feedback loops and gather insights from employees to refine communication strategies.
- Plan and execute internal events and employee town halls.
- Ensure communication is timely, transparent, and aligned with brand tone and values.
2. MPA Accelerate 360 Internship Program
Location: Kenya
Posting Date: 22/05/2025
Department: M-PESA Africa
Program Description:
This is an opportunity for ambitious and driven individuals to experience one of the most transformative fintech ecosystems on the continent. The MPA Accelerate 360 Internship Program is designed to build future leaders by providing hands-on experience in cutting-edge projects across M-PESA Africa.
Key Responsibilities:
- Collaborate with cross-functional teams on strategic and operational projects.
- Receive coaching and mentoring from senior leaders and industry experts.
- Participate in learning and development programs tailored for professional growth.
- Take ownership of assigned tasks and deliver with precision and quality.
- Contribute ideas to support product development, user experience, data analytics, and other key innovation areas.
3. Engineer – Data Center Mechanical
Location: Kenya
Posting Date: 21/05/2025
Department: Data Center, Technology Division
Job Type: Full Time
Job Description:
We are looking for an experienced Engineer – Data Center Mechanical to support the design, maintenance, and efficiency of Safaricom’s state-of-the-art data centers. The ideal candidate will be passionate about critical infrastructure, operational excellence, and sustainability.
Key Responsibilities:
- Plan, operate, and maintain mechanical systems (cooling, HVAC, plumbing) in data centers.
- Monitor performance metrics and ensure compliance with uptime and efficiency standards.
- Lead and support implementation of mechanical upgrades and capacity expansion projects.
- Coordinate preventive and corrective maintenance activities.
- Support the design and review of new data center builds or refurbishments.
- Collaborate with electrical, civil, and IT teams to ensure holistic infrastructure management.
4. Customer Support Team Lead
Location: Kenya
Posting Date: 20/05/2025
Department: Public Sector Digital Transformation
Job Type: Full Time
Job Description:
We are looking for a Customer Support Team Lead to manage and enhance support operations for our Public Sector Digital Transformation initiatives. This role will ensure prompt, effective, and customer-centric service delivery to public sector clients.
Key Responsibilities:
- Supervise and coach a team of customer support agents handling public sector inquiries.
- Monitor ticket resolution, ensure SLAs are met, and continuously improve service quality.
- Analyze customer feedback and develop action plans to address pain points.
- Collaborate with technical and product teams to resolve escalated issues.
- Create performance dashboards and lead weekly review meetings.
- Train and mentor new team members to maintain service standards.
5. Brand Specialist
Location: Kenya
Posting Date: 20/05/2025
Department: Brand & Marketing Communications, Safaricom | M-PESA Brand Chapters
Job Type: Full Time
Job Description:
We are hiring Brand Specialists to join our Brand & Marketing Communications team, where storytelling meets strategy. This role involves building, evolving, and executing marketing campaigns that drive brand resonance across consumer and enterprise segments.
Key Responsibilities:
- Develop and manage integrated brand campaigns in collaboration with creative and media agencies.
- Create compelling content that aligns with brand voice and engages target audiences.
- Support the planning and execution of product launches, promotions, and customer engagement events.
- Conduct brand health analysis using market and customer insights.
- Manage digital assets and oversee consistency of brand elements across platforms.
- Collaborate with internal stakeholders to ensure brand alignment across touchpoints.
Why Work with Us?
At Safaricom and M-PESA Africa, we don’t just offer jobs—we build careers. With a diverse, inclusive, and innovation-driven culture, you’ll be part of a company that values people and impact. Our environment is designed to foster creativity, collaboration, and personal growth. Whether you’re launching your career or looking to lead transformative projects, we have a place for you.
