Danish Refugee Camp Hiring

System Analyst
The Danish Refugee Council (DRC) is an independent, non-profit organization (NGO), founded on the basis of humanitarian principles, and human rights based approach, to secure the protection of refugees and internally displaced persons (IDPs), and to promoting long term solutions to the problems of forced displacement. Danish Demining Group (DDG) is a specialized unit within DRC which implements mine action and armed violence reduction (AVR) programmes in fragile states throughout the developing world. The East Africa and Yemen region consists of programmes in seven countries including Somalia, Kenya, Yemen, Ethiopia, Djibouti, Uganda and Tanzania.
The Systems Administrator position would be responsible for reviewing, analyzing and occasionally modifying systems including coding, testing, debugging and installing to support application systems based on different department/countries.
He/She will be responsible for writing documentation to describe custom configuration of applications and operating procedures and to liaise with 3rd party application developers by creating ToRs and providing guidelines for online services development and deployments. These includes ERP, Regional Payroll system, Finance budgetary tool, SOMCDRS databases, M&E databases, in-house intranets and other online systems.
Specific responsibilities include:
Programs Support 
  • Review and approve pushing of apps on the various mobile platforms
  • Domain registration, hosting and renewals
  • Support in mobile apps deployment in the various online stores
  • Provide SQL administration in live and test environments.
  • Write technical procedures and documentation for the applications including operations, user guide, etc.
  • Verify database and data integrity.
  • Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.
  • Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
Secretariats Support (ReDDS, RMMS) 
  • Assist in managing and outsourcing relationship for 3rd party application development and programming consultants.
  • Review the technical development and maintenance work in terms of output, planning and budgeting in liaison with Regional manager and head of secretariat
  • Advise on website security and encryption
  • Coordinate application development for multiple projects.
  • In-house online Support
  • Support in-house systems by performing IT audit in terms of security and compliance, trainings and liaison with 3rd party developers
  • Develop and maintain both user and technical documentation for systems
  • Provide minor programming for some in-house IT projects.
  • Assist in the creation of the system design and functional specifications for all new development projects.
  • Administrate and update online subscriptions
  • Engage users and the technology team in order to prioritize system feature requests
  • Provide insights regarding usability and user experience,
  • Leverage knowledge and contribute to proper knowledge management within the project
  • Provides assistance and advice to DRC users in the effective use of applications and information technology.
  • Other System Support:
  • Utilize established development tools and systems, guidelines and conventions to design, develop, and test IT systems
  • Enhance existing IT systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement
  • Support and facilitate ERP system roll out
  • Learn and develop skills to keep abreast with new technologies
  • Contribute to team effort by accomplishing related results as needed.
  • Be willing to meet new challenges with enthusiasm and meet deadlines in fast paced environment
  • Set Targets, mentor, monitor and evaluate the performance of software developers
  • Identify skill gaps within the team of developers and recommend the appropriate actions to the management
  • Undertake additional task that will be allocated by the supervisor
  • Identify opportunities that can improve efficiency of business processes.
  • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Backup Security 
  • Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
  • Manage user accounts, permissions, firewalls and anti-virus, anti-spam
  • Maintain confidentiality of the organizational  information on the databases
  • Implements adopted information technology plans, policies and standards, including a sound data standards and data security measures
In this position, you are expected to demonstrate each of DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating:  You are a strong networker and enjoy working with many different types of stakeholders, you involve relevant parties and encourage feedback.
Taking the lead:  You take ownership and initiative while balancing the role of advisor and leadership
Communicating:  You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
Demonstrating integrity:  You act in line with our vision and values.
Moreover, we also expect the following:
Experience and technical competencies:
  • Should have a minimum of 7 years of information technology experience with at least 5 of these being hands-on technical roles in the field
  • Relies on experience and judgment to plan and accomplish goals.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
  • Good background in Data Base design in major RDBMS
  • Background in Microsoft .NET, Visual Basic, Excel, Word, Outlook and HTML.
  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
  • Working knowledge of Drupal and word press
  • Strong project management skills with effective results focus within an information systems environment.
  • Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
  • Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
  • Willingness to work occasionally outside of normal business hours.
  • Excellent English oral and written communication skills.
  • Post-secondary degree in computer science or related field or a combination of related experience and education.
  • A results oriented individual who thrives working in a fast-paced environment.
  • Bachelor’s Degree in Computer Science, Information Technology, or Software Engineering or Related specialization.
  • The Institute for Certification of Computing Professionals (ICCP)
  • MCSA
  • English
  • French is an added advantage
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework into the work of DRC.
Availability:  19th February 2018
Duty station: Regional Office with travel to Country Offices
Reporting: Regional IT Manager
Contract: 12months contract dependent on both funding and performance.
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post. We only accept applications sent via our online-application form on www.drc.dk under Vacancies. Please forward the application and CV, in English through the online application on www.drc.dk under vacancies no later than 31st January 2018.
If you have questions or are facing problems with the online application process, please contact job@drc.dk.
Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.
For general information about the Danish Refugee Council, please consult www.drc.dk.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.


Application due:



Contract type:
National contract

 Apply for position


Danish Demining Group (DDG) is widely recognised as provider of efficient and community-oriented solutions to human security problems caused by landmines and other explosive remnants of war as well as small arms and light weapons.

DDG is part of The Danish Refugee Council, which assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


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