Lynk: Project Management/Customer Service Intern
We’re on a mission to elevate the careers and livelihoods of millions of blue collar professionals, artisans, and other informal workers through the use of technology. Join us.
ABOUT LYNK:
Lynk is a startup which builds technology to connect blue collar workers in Kenya – from carpenters to cleaners – to jobs. In June 2017, we were awarded three of the four prizes by the Global Center for Youth Employment in NYC, for the most promising solution to youth unemployment globally. Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increased incomes for workers:
Lynk Requests: A marketplace product enabling customers to request services in over 75 categories from cleaners, to masseuses, to plumbers, and tailors, and receive shortlisted bids.
Lynk Discover: An e-commerce product enabling workers on the platform to sell ready-to-buy products or services.
Byld: A tech-based platform for the recruitment and management of workers on large construction sites.
INTERNSHIP DESCRIPTION:
The Project Management/Customer Service intern will be based in the Job Satisfaction Department, which is responsible for managing Lynk Requests (Matching verified professionals to bespoke requests in over 140 categories ranging from cleaners, to masseuses, to plumbers, and tailors). S/he will gain significant experience in the ongoing delivery of the core tasks of the Job satisfaction department,which includes and is not limited to customer service, complaint handling and resolution, management of pros behavior amongst others.
LEARNING OBJECTIVES:
The Project Management/Customer Service intern will gain significant experience in the day-to-day operations of a tech start-up. S/he will benefit from close mentoring from a senior leader within the Lynk team. Specific learning objectives include:
Customer service -S/he will be responsible for excellent communication with both the customers and pros.
Field Supervision- S/he will be responsible for quality control for ongoing jobs that includes site/workshop visits to check on the pros work.
SPECIFIC TASKS:
Below are a variety of tasks that the intern will work on, however, as a constantly evolving company it is likely that these tasks will grow and change over the internship period.
Job matching- management of queries, site visits and quotations.
Customer support-providing technical support, responding to any customers inquiries.
Maintain site visit schedules for jobs that require site supervision/quality control
Managing communication channels including whatsapp,phone,text, emails and ensuring that customers/pros receives responses in time
Work with other job satisfaction team members to ensure that requests are seamlessly delivered
Managing the daily engagement with pros, ensure that they are paid promptly after job delivery
REQUIREMENTS
Excellent verbal and written communication skills
Proactive and self driven
Degree in business, supply chain management,project management,social sciences or related field.
At Least 1 year experience in customer service and project management
Excellent computer skills and experienced in word, excel, google docs. Proficiency in Computer Aided Design programs will be an added advantage.
A cross-functional team player (to interact with different teams and team leads)
Ability to work on challenging tasks and provide resolutions to problems.
WORKING PARAMETERS:
This is a full time internship and it is expected that the intern will spend the majority of their working hours at the Lynk office in Spring Valley. The intern will be responsible for communicating and honouring a work schedule that makes them a high performing and dependable member of our team.
Working days(6) – Monday-Friday (and either Saturday or Sunday)
Working hours – 9-6 (based on pre-existing engagements this can be discussed and confirmed at the beginning of the internship.
More about us:
At Lynk we make it easier for households and businesses to connect with high quality professionals. Currently we have verified professionals in over 140 categories ranging from cleaners, to masseuses, to plumbers, and tailors. Through the use of technology we unlock important career tools such as digital profiles, product galleries, customer reviews, and more.
As a company, we’re a tight-knit and highly-collaborative team of developers, hustlers, planners, and doers. We provide the freedom and tools necessary for people to be comfortable and successful in their work and in return expect high performance and a culture of excellence. We value ambition, curiosity, candor and most of all an uncontrollable desire to create amazing things.
How to Apply
To Apply: Please send your application and relevant supporting materials to [email protected]