Workshop Manager

The Job
We are looking for a Workshop Manager who will be responsible for managing and administering all operations surrounding the workshop on our intensive horticultural production facility. The successful applicant will be part of a motivated team maintaining a fleet of Vehicles, Plant, Machinery, Refrigeration equipment and equipment associated with preparation, growing, processing and chilling of fresh produce – as well as managing a large fleet.

Key Responsibilities

• Managing budgets for the departments and participation in budget preparation.
• Manage and administer preventative and breakdown maintenance for all Plant/Machinery and Equipment whether mobile or static on the Facility, including quality control.
• Overall responsibility for ensuring that adequate and accurate records for maintenance and stores are kept and comply with the required internal and external standards.
• Ensure all equipment and engineering practices comply with international SHE, Food Safety & Quality standards and ensuring compliance with safe practices throughout the departments.
• Work with Stores and purchasing teams to ensure accurate and timely ordering and receiving of spare parts, fuel, lubricants and other inputs
• Ensure workshop is “visit ready” at all times
• Responsible for job allocation and job flow including job scheduling and labor allocation for day to day operations
• Manage stocks in the workshop which includes a proper recording of inward goods, checking quantities, dispatching goods and receipting invoices
• Regularly report progress on critical jobs and quickly communicate delays or concerns to the General Manager
• Report on manpower overruns or shortfalls
• Actively look for ways to improve the workshop operations at all times
• Ensure refrigerated trucks and cold-rooms are running optimally at all times
• Make sure the fleet is running efficiently at all times
• Update work procedures and systems, to reduce downtime of all vehicles and equipment
• Liaison with internal customers on timescales etc.
• To ensure maximum output and efficiency of all Plant/Machinery and Equipment.
• Working with the Engineering department and Production Managers to coordinate equipment maintenance tasks within the sphere of operational requirements.

Minimum Requirements

• Degree in Mechanical Engineering or Equivalent.
• At least five years’ experience of leading Workshop or Service teams
• Hands-on attitude and operational ability.
• Good management, organization and supervisory skills.
• Good communication and interpersonal skills.
• Ability to work under pressure with little supervision.
• Computer Literacy
• Competent and licensed driver

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Transportation Coordinator Job description

Responsibilities

• Responsible for the activities associated with the transportation of products from suppliers into the network.
• Optimize transport planning in the most efficient way for customer and stakeholders
• Maintain proper and accurate Pre-Shipment and Post-shipment Administration
  • Track and Trace
  • Proof of Delivery
  • Over, short, and damaged shipment issues
  • Evaluates, records, and response to additional/special service requests (i.e. lift-gate, inside delivery, etc.)
  • Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
  • Handle damage and loss claims
  • Assists in troubleshooting and resolving safety, service, and operational issues
• Ensure correct estimates in transport planning system
• Meet on-time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service
• Stakeholder management; adequately and proactively inform Customer Service departments, Global Service Centers and suppliers

Requirements

• 2-4 years of experience in related field
• Degree in transportation or a related field preferred.
• Highly effective communication skills, both verbal and written. Fluent in English and Dutch. Other European languages is a big plus
• Functional knowledge of Supply Chain
• Preferably knowledge of import and export
• Interpersonal skills and relationship building
• Deadline-oriented
• Problem-solving
• Continuous Improvement mindset.
• Software skills such as Excel, Access, Visio, Powerpoint, and SAP highly preferred

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Retail Shop Manager

Objectives of the Position
To lead the retail branch business objectives and goals in reference to performance of the shop to help realise full potential and growth and implementing the operational strategy to deliver the company’s vision and value, whilst delivering outstanding customer service, realising exceptional growth and profitable returns as well as being responsible for the stocks in the outlet.

Key Operational Responsibilities

• Implement business strategies to raise our customer pool, expand store traffic and optimize profitability
• Ensure a high level of customer satisfaction through excellence Service and professional conduct while dealing with customers
• Maintain inventory by implementing ordering plans and stay in conduct with retail warehouse coordinator to ensure ordered goods are delivered within the shortest time possible.
• Analyze fast moving products from your store outlet and ensure your top 500 are always stocked up.
• Monthly reporting on the stock, people, store profitability/sales
• Ensuring store operational costs – rent, utilities, purchasing, store licenses, staff certificates and other retail costs are kept in clear, transparent records as required by departmental heads
• Ensuring all store expenses are accounted and signed for before submitting to F&A/Retail Operations Manager
• Banking, credit card reconciliation, ETR and end of day reports are balanced and closed within the day or as directed by ROM/RSM/F&A per documented policy.
• Liaise with Stock Transfer teams to ensure slow-moving products are transferred and transfer Reports issued on a monthly basis
• Generate monthly reports on customer payments, petty cash, short expiries
• Fully responsible for customer service standards being maintained for the retail outlet and any incidences reported to your immediate supervisor
• Responsible for co-authorization, maintenance, cleanliness, acquisition of store assets and fixtures
• Responsible for float, petty cash, labels, till machine rolls, shopping bags, stationery and other day to day materials of use.
• Liaising with mall management on store related issues (maintenance, schedules, promos, events) and escalating the same to Retail Operations Manager in a timely manner
• Initiating, implementing, enforcing policies on product display, layout, discipline and ensuring smooth processing/communication between warehouse, suppliers and shop floor

People Management

• Deal with all issues that arise from staff or customers i.e complaints and grievances
• Provide training to improve the knowledge base of the staff and utilize cross training methods to maintain productivity when employees are absent
• Supervise and review performance by appraising shop floor staff on monthly basis to ensure increased performance.
• Maintaining clear records of staff leave, attendance and employee movements/transfers within their outlets
• Ensuring retail staff thoroughly understand their areas of responsibilities and drive processes according to documented retail policies on deliveries, suppliers, stocking and customer service
• Motivating, empowering retail staff and addressing obstacles seen in their optimal sales performance
• Coaching, counseling retail shop attendants on processes (ordering, transfers, stocking, merchandising, expiries, customer service, working hours, uniforms and discipline etc) on a continued basis
• Ensure discipline in working schedules and demeanor of retail shop staff, while escalating any causes for concern to HR in a timely manner
• Foster a culture of self-motivated learning of all products in the outlet, personal growth, openness to taking ownership of shortcomings in line of their responsibilities. Groom team for upward progress
• Resolving health, safety, and security issues as pertains to retail staff
• Touring the shop floor frequently to support, address issues sales/customer related issues with retail shop staff
• Initiating changes and behavior models in setting a positive example for retail staff – morning meetings, ownership for area cleanliness, supporting customers, cross-selling between aisles

Inventory Management

• Overall responsible for outlet stock and equipment including stock variances, expires, and theft.
• Responsible to ensure goods received from the warehouse or local suppliers are in good condition and quantity as well monitoring expiry dates.
• Responsible for ensuring data collection, follow up action and implementation of special offers, displays, demos etc for damaged/expiring stock in a timely manner in order to optimize sales, reduce expiring inventory, escalating to ROM where support is needed. This applies to both local supplied goods and internal SKUs
• Liaising with warehouse retail coordinator for efficiency in deliveries, transfers, and returns.
• Responsible for counter checking/testing special offer implementation with relevant departments. Taking timely action to control dead/slow moving stock or escalating where needed
• Ensuring physical stocks reconcile with system stocks as provided by the stock audit team
• Responsible for co-signing off on store sales, profitability targets, together with ROM and seeking support on meeting the targets
• Ensuring new arrivals, special offers are clearly visible in store for accelerating consumer purchase decision
• Responsible for quality of branding, POSM, displays and consistency in brand communication/visibility within the store
• Responsible for sharing minimum inventory, sales projections and additional customer requests for their outlet

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Software Developer

Key Responsibilities
The specific responsibilities of the Software Developer position include:

• Interfacing with your client to understand their business, goals and visions for products being supported by an Insure Africa Team.
• Performing high quality work that not only meets the need of the client, but surpasses it.
• Ensuring that our developers are able to understand the business context and value of their tasks, as well as how it impacts users.
• Prioritizing the work that your team is responsible for to ensure that you’re always working on the highest value work that helps your clients meet their objectives.
• Working with our engineers to decompose high-level stories into smaller, specific tasks and provide high-level design support to help them understand how to solve specific coding challenges.
• Provide technical guidance and oversight to ensure that the work delivered is in accordance with the technical standards of your client.
• Encouraging a collaborative team environment
• Regularly reporting the status of your team both to your client as well as senior members of Ensure Africa Success Department.

Qualifications & Characteristics

• Are able to pass our Tech Skills Assessment
• Have a four-year degree in Engineering, Computer Science or a related field from an accredited university
• Have at least 3 years of experience working in software development
• Is proficient in at least one of the following stacks: Ruby/Ruby on Rails, PHP/Laravel, Python/Django, Java/Android, JavaScript/MEAN/PEAN/PREN
• Have built iOS or Android mobile apps
• Have experience leading technical teams using Agile methodologies
• Have experience working remotely as an effective member of a team
• Have a vibrant personality and exceptional communication skills (English, verbal and written)
• A strong desire to mentor other developers
• Have the ability to build rapport and communicate with individuals from diverse cultural backgrounds.
• Have excellent interpersonal skills.
• Have strong leadership skills.

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Software Sales Representative

Job Summary

Responsible for the merchandising, distribution and selling of computers, software and peripherals.

Primary responsibilities

• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.
• Investigates new items and makes recommendations for purchasing products.
• Checks inventory to ensure orders are in stock.
• Takes orders over the phone and in person.
• Advises customers on technical matters and recommends appropriate computer configurations.
• Solicits information about computer needs from customers.
• Negotiate price for the sale.
• Provide technical support after merchandise is purchased.
• Construct sales pitches and presentations.
• Travel to areas where needs are projected.
• Stay abreast of market trends.
• Assist with the company helpline.
• Serve as a customer service rep for customers who have questions or difficulties.
• Demonstrate product features before a sale.
• Respond to pre-qualification questionnaire or information to tender document.
• Negotiate a commercial agreement.
• Help customers maximize the use of software features.
• Advise on appropriate user training.
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes.
• Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.

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Telesales Associate position

Our Client is a Kenyan Company Specializing in Facilities Management, Consultancy and Corporate Training in the East African region.
Our client is seeking to recruit enthusiastic Telesales Associates to help grow the sales of their corporate training solutions in the East African Region.

Key Duties

In this position, you will:
Generate qualified leads from cold calling and enter contact information in the database
Send corporate training event information to potential and existing clients
Spend most of your time on the telephone to convince the client to attend the training
Use all your sales and communication skills to meet your target of training sales
Provide all administrative support for the scheduled training event The Ideal Competences
Based in Nairobi, this position is ideal for you if you are ambitious, bright professional and a dynamic individual who has the passion to succeed and wants to grow quickly in sales, marketing or management career in the near future.
You will work in a modern office with a work culture where you will be empowered, learn from a forward-looking company and thrive to be your best you can

Minimum Qualifications
At least a Diploma in a Business Field
At least two years of full-time work experience serving customers over the telephone in either telesales, telemarketing or customer service
To be a clear and concise communicator in English, both verbally and written, is essential.
Relevant education with training in telesales, telemarketing or customer service
Work history of being dependable, reliable and going the extra mile to achieve targets
Essential competencies
Highly motivated attitude to achieving telesales targets with a proven track record
Natural ability to engage easily and build rapport quickly over the telephone
Proven ability to persuade, negotiate and inspire confidence in customers
Ability to work under stress, handle rejections and remain positive

Remuneration
Your salary will be Ksh20,000 month and a very an attractive uncapped bonus program.
Potential monthly income of Ksh50,000 plus if you meet your monthly targets.
Work days are Monday to Friday 8 am-5 pm.

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IOS DEVELOPER WANTED

Job Summary
We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits
Qualification Level: Bachelor
Experience Level: Mid-level
Experience Length: 3 years Job Description

JOB DESCRIPTION
You will work with our team of talented engineers to design and build the next generation of our mobile applications
iOS Developer Responsibilities:
Designing and building advanced applications for the iOS platform ·
Collaborating with cross-functional teams to define, design, and ship new features.
Unit-testing code for robustness, including edge cases, usability, and general reliability.

Responsibilities
1. Design and build advanced applications for the iOS platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Unit-test code for robustness, including edge cases, usability, and general reliability.
4. Work on bug fixing and improving application performance.
5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements
1. 3 years’ Experience
2. BS/MS degree in Computer Science, Engineering or a related subject
3. Proven working experience in software development
4. Working experience in iOS development
5. Have published one or more iOS apps in the app store
6. A deep familiarity with Objective-C and Cocoa Touch
7. Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
8. Experience with third-party libraries and APIs
9. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
10. Solid understanding of the full mobile development lifecycle

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Site Cost ControllerOur client, an international construction company is looking to hire a Site Cost Controller with a minimum of 5 years’ experience in the same industry.

Purposes and main contents of the job:

• Ensure that analysis of all site cost elements is sent to the management control department at the Agency as per set schedules.
• Closing the activity of the month and performing activity forecasts from the data provided by the Site Management;
• To assist the site management in the preparation of the budgets;
• Ensure the implementation and monitoring of the monthly budgetary control in coordination with the site management.
• Establishing the link between accounting and management;
• Provide operational staff with simple, reliable and responsive tools need to prepare controls and reports;
• Supervises the activities of the staff in charge of stock management;
• Performs and physically supervises periodic (weekly and monthly) inventories of stocks;
• Sets rebate statements to other cost centers;
• Check the allocations and break down the analytical headings of the petty cash;
• Makes reconciliations LPO, Delivery Notes with invoices verifies imputations before Authorization of Payment by the Site Manager;
• Prepares the “flash balance” in coordination with the Project/Site Manager or Engineer;
• Assists the Project/Site Manager or the Monitoring Engineer in the implementation of the monthly budgetary control of the site and the analysis of the discrepancies between
• Expenditure / Flash balance / analytical accounting;
• In liaison with the Project/Site Manager, he sends the elements of end of month period to the general management of the Agency (Country Manager, Administrative and Financial Director, Administrative and Accounting) the statements of stocks and invoicing

Qualifications Required:

• Bachelor’s degree in a related field
• Full ACCA or CPA (K) qualification
• 5 -7 years’ experience – Experience working in a construction/project setting a MUST
• Good analytical, presentation and communication skills
• Proactive with the ability to work independently with minimum supervision

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Finance Administrator
The role is responsible for overseeing and tracking the lease & rental assets in the company’s portfolio. The role also follows the leases financial transactions and generally coordinates and follows up on the daily activities of the leasing operations department, in accordance with organization policies and standards.

Responsibilities;

• Maintains an up to date Lease Asset Register
• Oversees and ensures that invoicing/billing and all other financial transactions are being taken care of in a timely manner, and informing necessary personnel of any missing or late payments.
• Process the leases to make sure all the information is accurate and logged onto a database and filed appropriately.
• Creation of a detailed schedule with planned customer visits and preparing reports on findings or outcomes of the said visits.
• Oversees completion of all necessary paperwork and ensures proper customer service.
• Set up files to ensure that all project information is appropriately documented and secured.
• Responsible for the productivity and budgetary performance of the leasing & Rentals operations.
• Liaises with site supervisors to manage staff deployed at various lease customer sites/locations in the day-to-day performance of their jobs.
• Ensures that the lease contract goals are met while adhering to approved budgets.
• Monitors trends for competition in the marketplace.
• Any other duties assigned by management.

Qualifications

• 3 years’ experience in a related area as an individual contributor.
• Bachelor’s degree or diploma in Finance, Business Management, Accounting or
• relevant field.
• Excellent computer skills
• Well organized with a strong ability to pay attention to detail.
• Good communication skills, ability to identify problems, and resolve potential
• conflicts.

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Water Consultant
Our client is an advisory group driving developmental impact in emerging economies. They work to solve complex problems and improve the overall quality of life. They are trusted advisors and partners to the public and private sector and support their clients to develop infrastructure and manage natural resources. Their specialists are from a broad range of disciplines, which include engineering, law, finance, economics, international relations, policy, the humanities, and science. Together they form a multidisciplinary team and bring out diverse skill set and experience to take on challenges facing the developmental sector.

Qualifications & Experience

• A post-graduate qualification and a demonstrable track record of excellence
• Minimum of 5 years’ general water sector experience with specific water sector institutional, policy and/or financial experience, and must have Regional water sector strategic insights
• Must have a consulting background
• A broad understanding of, and experience, in the African water sector and the desire to develop as a sector expert with continental/global recognition. Established networks in water sectors of East Africa
• Management experience with regards to staff and complex multi-faceted projects.

Key Attributes

• Strong work ethic, self-motivated and demonstrable ability to work independently.
• Must demonstrate a strong ability to manage complex processes, work towards the desired outcome in a complex uncertain environment.
• The desire to contribute towards making the world a better place, and a belief that a small group of committed individuals can have a significant impact.
• An energetic problem-solver, who is open-minded with multi-perspective views on governance and developmental issues;
• Good time management, with the ability to meet task deadlines within timeframe and budget;
• Excellent oral and written communication skills;
• Demonstrable ability to clearly break down and explain a complex topic verbally and in writing;
• Ability to listen and respond to input and diverse perspectives;
• Can manage conflict and disputes;
• Strong interpersonal skills and ability to work in diverse teams as well as independently; and
• Ability to adapt and work in a highly-pressurized environment.

Preferred

• Fluency in English
• Someone comfortable in working in a strategic and quantitative environment with a broader interest in governance, development and social issues.
• Strong preference is given to candidates based in East Africa/Kenya

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Quality Assurance Manager
The Quality Assurance Manager is responsible for ensuring that quality standards of Food Production are upheld. She/he is to formulate and implement procedures, policies, and systems of production; enforce F.S.S.C. and Q.M.S. as per the set ISO standards.

Responsibilities (Functions and duties):

• Plan and generate Quality Assurance schedule, delegate and coordinate with the Quality Assurance Assistants to ascertain full compliance against set operating standards
• Ascertain product design from inception to delivery; against approved deliverables to ensure customer satisfaction
• Ascertain all material used directly or indirectly in the manufacture of Company products are in conformance to set quality parameters
• Developing Company specifications for both raw material and finished products and ensuring implementation of the same
• Maintain a database of individual product parameters – both raw and packaging material; approved deviations and variances; and product performance metrics for reference purposes
• Train and communicate quality checks on sampling methodologies to the assigned personnel to ensure that quality standards are uniformly upheld
• Conduct periodic quality checks during the production process to ensure compliance with set standards; and ensure that records are duly maintained
• Maintenance of quality analysis and assurance records on raw and packaging materials are well documented for traceability and reference purposes
• Review and advice on production formulation ratios as directed by Management and ensure strict adherence of the same
• Structure and implement corrective actions on non-conformities identified on raw materials, packaging material, and finished goods
• Management of goods in the warehouse and its distribution; and ensuring implementation of approved process flows
• Ascertain compliance of both internal and third party; against set standards of service and products’ provision
• Periodically review service provision of suppliers by generating compliance against set standards and implementing action points on areas of improvement highlighted
• Management of pest control in the premise and in liaison with approved contractor; structure fumigation schedules and ensure compliance of the same
• Oversee Factory housekeeping by structuring and implementing cleaning schedules, records and ensuring hygiene maintenance is effectively achieved
• Handling customer complaints, generating analysis reports of findings and implemented action plans for Management review
• In liaison with the Sales department, review and analyze product movement and advice on product handling to ensure product quality is maintained
• Structure, formulate and review operational processes and records in liaison with departmental heads; to ensure that all process flows are well captured and documented
• Ensure and facilitate Company compliance to Government regulations on Environment, Occupational Health, and Safety
• Generate and submit timely reports on a daily, weekly and monthly basis to the Directors
• Any other duties not necessarily mentioned which are in line with the position of a Quality Assurance Manager

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Retail Sales Coordinator
Our client is an FMCG entity and is looking to bring on board a retail sales coordinator to join its Nairobi team.

Job Description

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

Requirements

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
• Good computer skills (MS Office).
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.
• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset.

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Sales Manager

• Planning & Market Research
• Ensure submission of Daily/Weekly/Monthly Sales & Marketing action plan by the S&M Team.
• Based on inputs from the team, prepare the plan for the branch, in consultation with the BM.
• Plan business strategy and Generate business from HNI and Ultra HNI prospects
• Track action plan & its implementation to completion
• Create a database of Clubs, Institutes, associations etc. for purpose of analysis to increase market share and for tie-ups.
• Maintain updated database/ folder of handouts/collateral/advertisements etc. of Competitors and their activities.
• Ensure Implementation of the marketing plan as laid down by the marketing department at the H.O.
• Anticipating, understanding and exceeding client expectations and needs and Identify new clients
• for Overseas Markets.
• Conduct Market analysis and analyze the market trend
• Planning of marketing & branding strategies and their execution with team member

Sales & Marketing

• Conduct the required number of seminars & presentations as specified by the HO.
• Responsible for generating business in the different categories as per the objectives specified by the HO.
• Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs like FICCI, PHDCCI, and CII.
• Achieve the monthly and quarterly targets as specified by the HO.
• Extend all cooperation and support to the customer care division for achieving customer delight.
• Promote Advantage World Wide to the clients.
• Manage relationships of super HNI clients, retaining & enhancing relationships.

Reporting

• Track team output through a daily/weekly report on:
• Number of Prospects contacted.
• Number of qualified applicants contacted.
• Number of clients made
• Kilometres travelled in the designated territory/outside
• Selling expenses incurred and any deviation from the standard performance.
• Submit reports regarding client feedback/complaints to customer care department.
• Submit daily reports of marketing activities/initiatives to Branch Manager/HO in the specified format and at specified intervals.

Team Management

• Ensure effective implementation of Policies and Procedures introduced/changed by Corporate HR.
• Facilitate training and development
• Provide a congenial work atmosphere
• Ensure motivation through reward & recognition utilising innovative way (for e.g. sending e-mail through the Branch Manager, to all branches recognizing employee efforts etc.
• Ensure camaraderie and team spirit through effective conflict management, counselling and fairness.
• Assess the contribution of each member of the Marketing team through fair and timely appraisals.

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