Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Spa Manager

The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues. The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.

Main Responsibilities

• To take full responsibility for strategic and profitable development of the spa
• Responsible for tracking and developing statistical reporting and taking action based on statistics.
• Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
• Effective management of all staff at all levels.
• Responsible for implementing core values.
• Motivating and developing the team, creating a stimulating and effective work climate
• Being a role model as an effective Spa & Fitness leader by maintaining high levels   of Lifestyle, health and sustainability.
• Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
• Ensuring standards and quality control of all departmental communications
• Monitoring operating supply funds for the Spa & Fitness Department and generating necessary purchase requisitions.
• Holding regular departmental meetings, actively contributing to it, encouraging staff involvement.
• Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
• Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
• Keeping accurate and up-to-date records and statistics on the spa employees.
• Ensuring timely and effective performance reviews are carried out in the spa department.
• Responsible for conveying inspiring goals and creating motivation within the team.
• Confident in handling guests complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
• Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale.
• Responsible for responding properly in any Hotel/spa emergencies or safety situations.
• Spa recruitment and conducting interviews
• Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
• Maintain and preserve the Spa’s vision and mission
• Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
• Assist in the development and updating of the spa menu Reports
• Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel