Vacancy Announcements (3)
KUSCCO Mutual Assurance Limited was incorporated in Kenya in January 2019 and is a subsidiary company of KUSCCO Ltd with a vision, to be the leading insurer committed to quality with unwavering client focus. In order to strengthen our business operations and enhance service delivery, the company wishes to recruit an experienced, dynamic and innovative Deputy Manager – Underwriting (Ordinary Life).
POSITION:
DEPUTY MANAGER – UNDERWRITING (ORDINARY LIFE)
REPORTING TO:
CHIEF EXECUTIVE OFFICER
Main Role
The position holder is responsible for general supervision of ordinary life operations in the company. This includes assessing risks, premium management, policy endorsement and reinstatements, claims management, quotations, medical underwriting and issuing of policy documents in accordance with the laid down procedures to ensure effective and efficient service delivery to customers.
Duties & Responsibilities
- Ascertain new business requirements and documentations for contractual agreements and subsequent policy document issuance.
- Verification of all proposal forms submitted and ensure they justify life cover proposed, premium is commensurate and all information is provided.
- Establish the free cover limits and identify those members to undergo medicals to ascertain cover.
- Ensure claims are paid effectively and efficiently in an effort to enhance improved customer service and delivery in line with the organization goals and strategies.
- Periodically review existing products and their respective benefits and compare with the market needs with a view to meeting identified customer needs.
- Ensure that customer service standards are adhered to in respect of policy issues, payments of claims and benefits.
- Responsible for preparation of management reports.
- Meeting established business development and organic growth targets in sales, new business acquisition, renewals and premium income through coordinated marketing through the Agents, Brokers and other intermediaries.
- Train the sales force in liaison with the Agency leaders in an effort to ensure product knowledge remain well rated within the sales team.
- Build a supportive, team-orientated environment for the staff through embodying a sense of empowerment, demonstrating positive thinking and establishing common goals and interdependence with the employees.
Minimum Academic Qualifications and Experience
- A Bachelor’s degree in insurance or business related field from a reputable institution
- Professional qualification in insurance (ACII/AIIK/LOMA).
- In-depth understanding of life insurance laws, practices and regulatory requirements in Kenya.
- Minimum of five (5) years’ relevant experience.
- Proficient in Microsoft office suite.
- Ability to analyze and interpret statistics.
- Strong people management skills.
- Good interpersonal and communication skills.
- Organization and planning skills; ability to organize and prioritize.
If you believe your experience, competencies and qualifications match the job and role specifications described; send your application letter (stating current and expected pay) & updated CV (with details of at least 3 referees one of which must be immediate or former supervisor) addressed to the Chief Executive Officer to reach us on or before 13th April 2021 by email to: [email protected]
- Only short listed candidates will be contacted.
KUSCCO Mutual Assurance Limited was incorporated in Kenya in January 2019 and is a subsidiary company of KUSCCO Ltd with a vision, to be the leading insurer committed to quality with unwavering client focus. In order to strengthen our business operations and enhance service delivery, the company wishes to recruit an experienced, dynamic and innovative Deputy Manager – Underwriting (Corporate Business).
POSITION: DEPUTY MANAGER – UNDERWRITING (CORPORATE BUSINESS)
REPORTING TO: CHIEF EXECUTIVE OFFICER
Main Role
The position holder is responsible for overseeing the coordination of the underwriting function (corporate business) which includes assessing risks, renewal invites, premium collection and allocation, premium reconciliation, medical underwriting and issuance of policy documents in accordance to the laid down procedures to ensure effective and efficient service delivery to customers.
Duties & Responsibilities
• Coordinate the preparation /issuance of policies and endorsements for all classes of life insurance within the system at the agreed turnaround time.
• Responsible for timely communication of renewal terms to the clients in order to increase retention of existing business.
• Coordinate issuance of renewal notices, three months prior to expiry of policy cover
• Identify un-renewed schemes by first week of the following month and ensure counter follow-ups are done appropriately.
• Ensure adherence to all the process, procedures and controls within the department
• Conduct trainings on various covers to staff and intermediaries.
• Resolve internal control audit recommendations fully and ensure no issue automatically escalates.
• Monitor the quantity and quality of work done with zero error which may result in disputes with other departments.
• Responsible for preparing management reports.
• Periodically review existing products and their respective benefits and compare with the market needs with a view to meeting identified customer needs.
• Liaise with the reinsurance section to ensure reinsurance placements are done in a timely manner.
• Build a supportive, team-orientated environment for the staff through continuous training, guidance, coaching and mentoring.
Minimum Academic Qualifications & Experience
• A Bachelor’s degree in insurance or a business related field from a recognized institution.
• Professional qualification in insurance (ACII/AIIK/LOMA).
• In-depth understanding of underwriting process, life insurance laws, practices and regulatory requirements in Kenya.
• Minimum of five (5) years’ relevant experience.
• Proficient in Microsoft office suite.
• Ability to analyze and interpret statistics.
• Strategic planning, budgeting and management experience.
• Excellent interpersonal and communication skills.
• Organization and planning skills; ability to organize and prioritize.
If you believe your experience, competencies and qualifications match the job and role specifications described; send your application letter (stating current and expected pay) & updated CV (with details of at least 3 referees one of which must be immediate or former supervisor) addressed to the Chief Executive Officer to reach us on or before 13th April 2021 by email to: [email protected]
Only short listed candidates will be contacted.
KUSCCO Mutual Assurance Limited was incorporated in Kenya in January 2019 and is a subsidiary company of KUSCCO Ltd with a vision, to be the leading insurer committed to quality with unwavering client focus.”In order to enhance customer relationship and experience for our clients, the company wishes to recruit an experienced, dynamic and innovative Customer Care Executive.
POSITION: CUSTOMER CARE EXECUTIVE
REPORTING TO: CUSTOMER CARE MANAGER
Main Role
The position holder will create and nurture long-term relationships with clients. They will be responsible for handling customer queries, complaints and providing potential clients with detailed information on company products.
Duties & Responsibilities
- Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner;
- Build sustainable relationships and trust with customers through open and interactive communication.
- Assisting in preparation of exhibitions and other related marketing events;
- Provide prompt and accurate information on organization products to clients upon request.
- Record and handle customer complaints in liaison with the relevant back office, escalate complex complaints to departmental heads and follow up to ensure resolution.
- Communicate, improve interaction and escalate factors that impact on customer experience.
- Manage and maintain customer database, be able to extract clients’ details from the system and advice clients appropriately.
- Conduct periodic customer satisfaction surveys.
- Monitor, identify and highlight any gaps observed in process or service delivery to enhance customer experience.
- Gather and provide market intelligence to the product review committee to facilitate product enhancement.
Minimum Academic Qualifications & Experience
- A Bachelor’s degree in Communication, Public Relations, Marketing, Business Administration or a related field.
- Minimum of three (3) years’ experience in customer care department within the insurance industry.
- Experience in managing and optimizing targeted digital campaigns to enhance customer experience (Facebook, Instagram, Twitter etc).
- Proficient in Microsoft office suite.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast paced environment.
- Organization and planning skills; ability to organize and prioritize.
If you believe your experience, competencies and qualifications match the job and role specifications described; send your application letter (stating current and expected pay) & updated CV (with details of at least 3 referees one of which must be immediate or former supervisor ) addressed to the Chief Executive Officer to reach us on or before 13th April 2021 by email to: [email protected]
Only short listed candidates will be contacted.