JOB DESCRIPTION
Fitness Instructor
The Fitness Instructor will take responsibility/ownership and provide a truly memorable experience for the guest and fulfill the duties as a Fitness Instructor / Personal Trainer and team member at Villa Rosa Kempinski. To have a clear understanding of, and work in line with all related standards, core values, visions and goals of Kempinski the spa.
Key Responsibilities:
- Fitness Instructor / Personal Trainer are key in providing the life style services of the spa giving the guests the opportunity to maintain and develop their practices for a healthy and active life style.
- Responsible in ensuring they deliver personalized, individual service to all guests in the Spa and Fitness area.
- Providing the highest level of comfort and service, creating a genuine, welcoming and inspiring environment for all guests ensuring it is delivered in a safe fitness environment.
- To ensure any handover required in the guest journey as per outlined standard, follow up on experience, expectations and satisfaction and act on any discrepancies. You are to provide a service that is responsible, spontaneous, personal and genuine on their way to a healthier life.
- Following the SOP and guidelines for Gym instructors and Personal Trainers.
- Provide instructions and classes for a safe and inspiring fitness practice.
- Have knowledge of process benefit and outcome of exercises to be conducted with related equipment in the fitness area.
- Have knowledge in best practice of the equipment and exercise tools provided in the fitness area.
- Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
- Creating a workout plan/program with assigned client.
- Setting up workout schedules with assigned clients.
- Promoting and selling the services offered in the Spa in a motivating and inspiring manner.
- Assisting Fitness attendant in keeping all area clean and well maintained.
- Have knowledge in the Spa menu and related services in order to provide any recommendations suitable with a life style program.
- Be well informed about the retail products and serve the clients requests and interests with regards to the same.
- Have knowledge of and in all your duties follow the set guidelines SOP and checklists for Kempinski Spa.
- Be present and actively particulate in meetings and training that is given by Kempinski Management.
- Always stay informed on other spa activities and actively promote the same.
- Be punctual at all times for appointments, staff functions and meetings.
- To find a substitute when needed both for your own classes and the classes you have taken on as a substitute yourself.
- Apply the qualities of discretion and maintain strict confidentiality at all times.
- Handle any accident or guests incident in a swift and professional manner.
- At all times present a healthy and well maintained appearance and proper grooming.
- Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.
Desired skills and qualifications
- Bachelor’s Degree/Diploma/Certificate in physical fitness/physical Education from a recognized institution.
- Have relevant First Aid training certifications.
- Must have at least three (3) years experience in a similar position .
- Experience working with a 5* chain of hotels will be an added advantage.
- High level of social skills and the ability to take responsibility for the customer service in related areas.
- High standard of presentation is essential together with reliability and punctuality.
- Ability to express oneself clearly and concisely.
- Excellent grooming skills and must be well versed in professional and personal etiquette.
- Knowledge of other foreign languages will be a distinct advantage.
- Ability to remain calm and composed under pressure.
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word.
- Ability to establish and retain effective working relationships with hotel staff and clients.
ABOUT US
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
ABOUT THE TEAM
Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.