Account Manager Needed

We are looking for a competent individual to fill the position of Account Manager.

ACCOUNT MANAGER JOB RESPONSIBILITIES

• Develop strong relationships with customers, connecting with key business executives and stakeholders.

• Identify new business opportunities among existing customers.

• Respond to client queries.

• Liaise with cross-functional internal teams to improve the entire customer/client experience.

• Serve as the lead point of contact for customer account management matters.

• Build and maintain strong, long-lasting client relationships.

• Negotiate contracts, close and service agreements.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).

• Prepare reports on account status.

• Tender management for both technical and financial proposal and proactive follow up.

• Continuous analysis of competition and changing market trends.

• Financial management in terms of invoicing, payment follow ups and credit note issuance.

• Conducting service review with clients.

• Assist with challenging client requests or issue escalations as needed.

• Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

• Bachelor’s degree in Marketing or any other business-related course

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive

Location: Nairobi

Department: Sales

Job Type: Contract