The Technical University of Mombasa (TUM) is a fully-fledged Public Technical University in Kenya situated in Mombasa County with a student population of 18,622 and staff complement of 594.
The University aspires to increase its academic programmes, students’ enrollment and human resource capacity in order to realize its strategic vision of being a University of Global Excellence in Advancing Knowledge Science and Technology.
In order to actuate its vision, mission and strategic objectives, the University intends to recruit an innovative individual with demonstrated high standards of personal and professional integrity. In addition, applicants should have outstanding professional competence in Academic and Administration.
Vacancies
TUM/HRM/EXT/ADVERT/8/23/CORPORATE COMMUNICATIONS/Customer Service Assistant – Grade 4
- Salary Range KES 25,633 to KES 34,605
- House Allowance 11,800
JOB DESCRIPTION
Reporting To: Senior Corporate Communications Officer
Professional Requirements
- Must possess a Certificate of Secondary Education.
- Must possess Certificate in Front Office
- Possession of Sign Language Certificate will be an added advantage
- Must provide evidence of computer literacy
Duties and Responsibilities
- Making and receiving phone calls on behalf of University
- Directing phone calls to the appropriate destinations
- Reporting any switchboard and telephone extensions faults to the concerned office
- Receiving & directing visitors to their desired destinations
- Answering customers’ enquiries
- Manning visitors’ book
- Recording all customer complaints and forward term to the appropriate office
- Intercom voicing
- Perform any other duties and responsibilities as may be assigned from time to time
REMUNERATION
The following Public University Salaries and House Allowance Structures shall apply:
| Grade | Basic Salary (KSHS) | House Allowance (KSHS) |
| Grade 4N | 25,633- 34,605 | 11,800 |
JOB DETAILS
| Campus : | MAIN CAMPUS |
| Employment Category : | ADMINISTRATIVE |
| Employment Terms : | PERMANENT |
| Designation : | Customer Service Assistant |
| Job Grade : | 4 |
| Required Qualification | Years | ||
| 1 | Certificate | Certificate in Front Office | 0 Years |
| 2 | KCSE | Kenya Certificate of Secondary Education | 0 Years |
| Required Document | Mandatory | |
| 1 | Certificate | No |
| 2 | KCSE Certificate | No |