Assistant Director of Groups and Events
Kenya
HOT JOB
JOB DESCRIPTION
Assistant Director of Groups & Events
Responsible for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.
Key Responsibilities:
- Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.
- Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.
- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
- Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
- Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
- Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator).
- Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.
- Introduce the Event Manager / Groups & Events Coordinator to the client.
- Conduct Exit Interviews with important customers after their event – asking for future business.
- Cross-sell to other hotels within the Kempinski Group (and GHA).
- Regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Properly maintain LOS/CAN and UNC business.
- Further administrative tasks and other possible assigned duties.
- Perform any other duties as assigned to them by management.
Desired Skill and qualifications:
- University/College level education in a relevant field is required.
- At least 4 years experience in a similar position with strong knowledge of the hospitality market.
- Proven experience in Sales and Marketing in the hospitality industry Groups & Event Sales and Corporate Consortia.
- Previous experience in luxury hotels is required.
- Proven ability to meet or exceed sales targets and drive revenue growth.
- Excellent communication skills.
- Excellent leadership and team management skills.
- Knowledge in a foreign language will be a distinct advantage.
- Presentable, well-spoken individual.
- Pleasant and outgoing personality.
- Fluent speech skills.
- Ability to remain calm and composed under pressure.
ABOUT US
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
ABOUT THE TEAM
Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.