The Kenya Revenue Authority (KRA) is the principal revenue collector for the Government of Kenya with the primary goal to deliver Kenya to financial self-sufficiency through effective tax revenue mobilization. KRA is seeking a result-oriented, self-driven individual of high integrity to fill the position of Assistant Manager – Marketing & Communication which is domiciled at Marketing & Communication Department.
Purpose of the job.
Support the planning, implementation and monitoring of marketing and communication initiatives.
Key Responsibilities
- Assist in developing of comprehensive marketing strategies aligned with the Authority’s objectives.
- Coordinate and monitor marketing campaigns to promote services and programs in the Authority.
- Maintain strong relationships with internal and external stakeholders, including taxpayers, government agencies, and other partners.
- Analyse market and taxpayer information to support development of brand strategy and enhance the Authority’s image and reputation.
- Coordinate and monitor the implementation of the approved Corporate Social Responsibility programmes
- Manage the implementation and analysis of outbound customer campaigns on behalf of the Business Teams
- Support and give accurate feedback on new or existing services and products to Customer Service Advisors to ensure that customers are provided with accurate information regarding all services and products.
- Ensure the delivery of consistent messaging and brand management throughout all external and internal communications.
- Management of performance, audit, integrity, QMS and risk programmes
Academic qualification
- Bachelor’s degree in Marketing, Communications, Public Relations or any other relevant field from a recognized.
Work Experience:
- Minimum of 4 years relevant work experience with at least one (1) year in a supervisory role.
Key Competencies:
- Resilience, Focus, result oriented and a team player
- Strong analytical, diagnostic, decision making and problem solving skills
- Attention to details and ability to work under minimum supervision.
- Proactivity and strong interpersonal skills
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)