locations Queensway House time type Full time posted on Posted Yesterday job requisition idR-15960362
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job SummaryTo advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Key Accountabilities/Deliverables
Cases to DSC
- Submit 85% of the offer letters approved to DSC.
Reduce RTS
- Use DSC Aide memoir to reduce RTS.
- Branch network engagement
Issuance of Mortgage certificates
• 100% issuance of mortgage certificates to all the Mortgage customers, through Mortgage center, premier center, and Branches.
Negotiation fee collection
- Ensure 100% collection of neg fee for all drawn loans and ensuring there is no income leakage on non-funded income.
Valuers Management
• Ensure TAT is per the agreed SLA with the valuers through constant engagement
Scheme home loans management
- Ensure all scheme home loans arrangements are running in accordance with the MOUs.
Role/person specification
Preferred Experience
- Good understanding of Retail goal & objectives
- A thorough understanding of sales process
- An in-depth knowledge of the Mortgage product, conveyancing practices and lending policies
- A good working knowledge and understanding of relevant mortgage legislations e.g KYC, Money laundering, banking code, service standards, health &safety standards .
- A sound knowledge of our competitors’ products & service
Knowledge and Skills
- Excellent planning & organization skill
- Very strong communication & questioning skills
- Team working
- Listening skills
- Customer service orientation
- Relationship Management
- Decision making
- Problem solving/ Conflict resolution
Behavioral Competencies
Respect
Treating colleagues and stakeholders with respect.
Integrity
Delivering set objectives in line with the overall objective of the organization.
Service
Offering world class customer experience to the bank’s customers.
Excellence
Always giving the highest standards possible in conduct of day-to-day business.
Stewardship
Being innovative and seeking change for better in the role.
Technical Competencies
Presentation skills
Ability to make mortgage presentations to both internal and external stakeholders.
Good numeracy & analytical skills
Ability to decipher data and condense the same for high level consumption.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)