About the job Senior Manager of Operations
Job Level : JL-6
Job Title : Senior Manager of Operations
Years of Experience : 5+
Reporting to : Chief Operating Officer
About Ilara Health
At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent.
Founded by entrepreneurs passionate about the role technology can play in improving health outcomes, Ilara Health helps over 2,000 clinics spread across Kenya to deliver care to over 3 million patients each year. Ilara Health is a venture-backed company on an aggressive growth path and this is an opportunity to get into an exciting, early stage startup that is bound to make an impact on healthcare outcomes in Africa.
Ilara Health brings together individuals from diverse backgrounds, including biochemists, data scientists, computer scientists, journalists, marketers, cybersecurity experts, and finance professionals. We are seeking team members who share our passion for primary healthcare, embrace bold questioning, and thrive on creating impactful solutions using technology.
Committed to building a network of primary healthcare clinics (PHCs) that provide affordable, high-quality care to low and middle-income demographics in Africa, we are guided by our core values.
These values shape our culture and actions. ‘Get it done’ reflects our dedication to excellence and delivering results for our clients. ‘
Growth is life’ signifies our holistic approach to growth, embracing trial and error in our pursuit of excellence. ‘Remember why we exist’ anchors our focus on customers’ needs, while ‘Heart of a champion’ propels us to go the extra mile. Our passion for ‘Do it now’ fuels innovation and learning, driving our commitment to improve healthcare access in Africa.
The Role
As the Senior Manager of Operations, you will play a pivotal role in overseeing various aspects of our operations, including overseeing back office operations, fulfillment (encompassing warehousing, inventory management, last mile deliveries, and first mile operations), technical support, supplier management, and regulatory compliance. We’re seeking a dynamic leader with strong people skills, coupled with analytical and strategic acumen. Your ultimate goal will be to ensure seamless operations, providing our customers with the best possible experience.
Responsibilities
- Driving Efficiency in Logistics and Inventory management.
- Day to day logistics and supply chain management from supplier to customer.
- Responsible for Inventory management.
- Manage stock outs & Inventory cost management.
- Coordinate technical support & service operations and find ways to ensure efficient customer support.
- Ensure product and service compliance with local and international laws.
- Manage contracts and manage relationships with customers, vendors, & partners; negotiating favorable payment terms.
- Implement efficient operational processes and standards
- Maintain and improve backend processing SLAs.
- Regular reporting to management.
Requirements
- Proven experience in an ops role preferably within a startup environment or similar.
- People leadership experience running a country-wide team.
- Familiarity with operational business functions including supply chain.
- Experience with ERP and CRM systems.
- High level competence with Microsoft Excel, Google Sheets, and other basic work technologies.
Who You Are
- Good with numbers and financial planning.
- Excellent organizational and leadership ability.
- Analytical mind.
- Problem-solving aptitude.
- BA in Business or other relevant field.