The ideal candidate has a passion for Housekeeping and Laundry, a genuine ability to connect with guests and staff alike, and brings the core value of ‘TEAM’ to the department. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.
Responsibilities
- Assume the responsibility of Executive Housekeeper on his absence
- Manage Housekeeping and Laundry overnight and day operations.
- Supervise any housekeeping contracted vendors and ensure that they perform their contracted tasks efficiently.
- Consistently inspect public areas to make sure that the cleaning is up to the hotel standard.
- Carry out various audits in relation with brand standard requirements.
- Ensure that early departures and arrivals are handled in a timely and efficient manner.
- Provide support, assistance and training to all levels of Housekeeping team.
- Taking corrective and preventative measures to ensure standards followed with consistency.
- Assist with monthly associate job chats and appraisals for all team members.
- Assist in building and maintaining an efficient team of staff by taking active interests in their welfare, health and safety, training and development.
- Assist in the stock taking of all linen and equipment at regular intervals, preparing reports highlighting any shortages or surpluses and undertaking remedial action where appropriate
- Assist in monitoring departmental costs while using resources effectively and economically to ensure expenses are kept to a minimum
- Liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately.
- Ensure all requests from guests are carried out immediately.
- Be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.
- Be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times
- Provide a high level of customer care, anticipating any potential areas for guest’s dissatisfaction and taking appropriate action to prevent this
- Ensure any guest complaints are investigated and rectified to the guest’s satisfaction.
- Ensure compliance with Hotel Lost and Found policy.
- To carry out any other reasonable requests made by the Executive Housekeeper or Hotel Management.
What we need from you
- Diploma or Certificate in Housekeeping Operations or Higher qualification in Hotel
- Five to Seven years’ experience in a five-star hotel Housekeeping supervisory or similar role.
- Flexibility in working long hours and a willingness to cover shifts as needed
- Ability to multi-task, organize, and prioritize work.
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word.
- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with all hotel staff.
- Ability to identify and delegate tasks effectively.
- Excellent organizational and time management skills.
- Applies a professional, confidential and ethical approach always.
- Works in a safe, prudent and organized manner.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
About Us
Crowne Plaza Nairobi Airport is conveniently located a five-minutes’ drive from Jomo Kenyatta International Airport and The Nairobi Expressway toll station saving you valuable time and ensuring a stress-free journey with complimentary airport transfers on the hour.
Our 144 soundproof rooms, exquisite dining options, fully equipped meeting rooms, spa, rooftop pool and 24-hour gym, ensure an extraordinary journey where every moment is crafted to make your stay truly memorable.
We are the ideal hotel for stays in between long flights, on transit, or for a brief business meeting.