We DHL Group we’re colorful and diverse; just like the communities in which we live and work. In the logistics sector, we are the global market leader: we connect people and markets and enable global trade. Our business is helping to make the world a better place as is our commitment to social and environmental issues. As the world’s leading contract logistics provider, we create competitive advantage for our customers by delivering exceptional operational service and innovative solutions across the supply chain.
Are you an IT professional who is passionate about systems applications that offer centralized communication in making business processes efficient and effective?
We are looking for someone with entry-level experience in IT business solutions. The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. As a GMT, you shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.
About the role Key duties and responsibilities
• Respond to users calls and tickets regarding IT issues, action / forward to ISM or Applications team.
• Assist in the deployment of service management tools and methodologies.
• Work closely across functions and with the international IT community to handle and resolve incidents promptly and effectively.
• IT asset management responsibilities.
• Follow-up with ISM/Apps team on solutions to feedback to users request or incident raised.
• Communicate to the business on any IT service issues, incidents or request.
• Notify users on any IT service degradation or downtime.
• Manage IT Asset register for Kenya.
• Manage IT procurement for Kenya.
• Manage relationship between business and IT Suppliers.
• Assist the business in user support and any other IT related request or incident.
• Timely monthly incident management reporting to the IT lead.
About you
• Bachelor’s degree in IT.
• Software Product Management.
• High level Data Analysis Skills and Basic Database knowledge.
• Good in SQL.
• Excellent communication skills (verbal and written).
• Well organized IT personnel