Key Responsibilities
- Assist in managing customer/user inquiries received via email, WhatsApp channel, and social media platforms.
- Respond to inquiries in a timely, professional, and courteous manner.
- Monitor social media platforms and channels for brand mentions and engagement.
- Provide basic user support related to the university’s digital platforms.
Qualifications and skills
- Bachelor’s degree in Communications, Marketing, Education (English/Literature), or a related field.
- Wealth of experience in a digital communications or social media management role with a strong understanding of email best practices.
- Strong written and verbal communication skills in English.
- Excellent organizational and time management skills.
- Proficiency in Emails and social media platforms (Facebook, Twitter, LinkedIn, Instagram, WhatsApp)
- Excellent customer service skills with the ability to handle inquiries professionally and efficiently
- Proficient in using computers and common software applications
- Experience with content management systems (CMS) a plus
- Ability to work independently and as part of a team.
Application Deadline : 28-03-2024