You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
Customer Service Representative – Chinese Speaker
Main Duties / Responsibilities
- Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
Qualifications
- Must have a diploma or bachelor’s degree or equivalent
- Excellent English written and oral communication skills
- Chinese written and oral skill is a must
- Exceptional organizational and time-management focus
Customer Service Representative Portuguese Speaker
Qualifications
- Must have a diploma or bachelor’s degree or equivalent
- Excellent English written and oral communication skills
- Portuguese written and oral skill is a must
- Exceptional organizational and time-management focus
Conditions/requirements
- Work in 24 x 7 rotation shifts.
- 5 days a week.
- In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
Posted On : 03/19/2024