An exciting opportunity has arisen within our Field Services Division for the role of Services Manager. The Field Services Manager will be a member of the East Africa management team and will be responsible for leading and growing Field Service (FS) business and organization in East Africa
Reporting to Field Services Director (Anglophone west and East Africa), this position is responsible for leading the region Field Services business and organization. It includes corporate strategy deployment, profitable business growth execution including sales/presales, operations, operational marketing, team management (East Africa). The position holder will be based in our Nairobi office and will cover all East African countries, mainly Kenya, Ethiopia, Tanzania and Uganda.
Essential Responsibilities:
- Manages the Field Services organization and Leadership team Sales/presales, Marketing, Operations within the defined budget
- Direct reports to country president & member of the country management team
- Drives Performance Management across Field Services organization (in charge of a shadow P&L)
- Responsible for implementation of country and functional market strategies as well as monitoring performance against goals
- Adapt go to market Field Services strategy according to local country installed base and country marketing plan (Global accounts, Targeted accounts, proximity accounts).
- Supports & deploys the global Field Services transformation program including all streams and initiatives
- Deploys the Global offer with local adaptation of the value proposition per BU and then per market segment, paying attention to push the new Digital Offers
- Drives profitable business growth, increasing the mix of Service Plans revenue. Drives and secures the plan and execution of the Field Services Campaign
- Develops and grows key SE Relationships with Customers and Channels
- Serves as role model in collaboration between the different functions in Field Services and also with other BU functions locally and with Global Field Services
- Manages team skills evolution to match with business needs (End User coverage) and secure quality in customer service execution
- Develops talents to build a high-performance team, with clear goals with associated KPI for each direct report
- Reports business & operation results on a regular basis
- Is actively participating to the Field Services VP community
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Qualifications
Role Requirements
- The successful candidate should have a (4) year college degree in engineering. MBA is an added advantage
- 10 years’ experience in a similar role
- Extensive business acumen with strong results orientation
- Experience in managing P&L
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
- Excellent verbal and written communication skills including C-level customers
- knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product is an added advantage.
- Proficient in Microsoft Office suite and ERP/CRM related tools.
- Excellent organizational skills
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Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
- €25.7bn global revenue
- 137 000+ employees in 100+ countries
- 45% of revenue from IoT
- 5% of revenue devoted to R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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Schedule: Full-time
Req: 008QTK