Job Purpose
This position is responsible for the management of the directorate’s registry to ensure efficient documentation and processing of all complaints received by KNCHR.
Operational responsibilities
• Assists in screening and processing of human rights complaints reported by petitioners.
• Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.
• Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.
• Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights
• Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission
• Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).
• Assists in training all new members of staff on using the Complaints Management System
• Supports in conducting of investigations on human rights violations when called upon
• Refers complaints that fall outside the mandate of the commission to appropriate agencies for resolution
• Facilitates the convening of the directorate’s monthly meetings by maintain meetings calendar.
Skills, Experience and Minimum Qualifications
• Diploma in information management or records management or equivalent from a recognized institution.
• 1-year relevant experience in a similar position.
• Good organizational, writing, interpersonal and Communication skills
• Analytical skills for complaints handling/processing
• Ability to work in stressful and demanding environments
• Problem solving skills
• Computer literacy
• Team player
• Meet the requirements of Chapter Six of the Constitution of Kenya
KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience. All qualified candidates including Persons with Disabilities are encouraged to apply.
Please note that it is a criminal offence to provide false information and documents in the application.
Only shortlisted candidates will be contacted.
If you possess the above qualifications, please apply online through the KNCHR recruitment portal by Friday 25th April 2024.
KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply.
Only shortlisted candidates will be advised to submit clearance certificates from the various institutions.