Job Purpose
This position is responsible for the implementation of the organization’s complaints strategy and to process complaints on human rights violations that falls within the Mandate of the Commission. The position focuses on the work of complaints’ division.
Operational responsibilities
• Implements complaints processing systems for efficient and effective management of human rights complaints.
• Reviews research and preliminary investigations’ reports on alleged human rights violations and assesses if the complaint warrants further investigations.
• Undertakes investigations (including Rapid Response Missions and other investigations) of human rights violations, under the guidance of head of investigations, towards prompt resolution of human rights complaints.
• Reviews the received complaints and refers those outside the mandate of the Commission to appropriate agencies for resolution and promotion of Commission’s complaints referral mechanisms.
• Creates public awareness of human rights complaints processing towards enhancing access to Commission’s complaints processing service by members of the public.
• Assists in preparation of directorate reports on conducted investigations and the remedial actions taken by the commission towards resolution of the complaints.
• Supports in the preparation of periodic reports and work planning of the directorate.
• Updates data relating to complaints and investigations in the Complaints Management Systems (CMS).
• Assists in following up recommendations with duty bearers to give effect to the Commission’s recommendations from completed investigations.
• Represents Head of Department in official meetings.
Skills, Experience and Minimum Qualifications
• Bachelor’s degree in law from a recognized university
• Post graduate Diploma in law (from Kenya school of law)
• Advocate of the Kenya High Court
• 3 years of service in a comparable position from a reputable organization
• Communication skills
• Leadership and supervisory skills
• Good understanding of Alternative Dispute Resolution methods
• Analytical skills for complaints handling/processing skills
• Interpersonal skills
• Organizational skills
• Ability to work under pressure
• Ability to lead and manage teams
• Problem solving skills
• Computer literacy
• Meet the requirements of Chapter Six of the Constitution of Kenya
KNCHR is an equal opportunity employer which offers a competitive remuneration
KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience. All qualified candidates including Persons with Disabilities are encouraged to apply.
Please note that it is a criminal offence to provide false information and documents in the application.
Only shortlisted candidates will be contacted.
If you possess the above qualifications, please apply online through the KNCHR recruitment portal by Friday 25th April 2024.
KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply.
Only shortlisted candidates will be advised to submit clearance certificates from the various institutions.