As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will:
• Handle customer issues (Normal CSR work)
• Handling Emergency cases and fault Isolation for the customer
• Handle dedicated support
• Handle Software Update Management (SUM)
To be successful in the role you must have:
• Education: Bachelor’s degrees in telecommunication engineering or related university degree.
• Min years of experience: 2+ Years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
Additional Requirements:
• Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.
• Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge in RedHat Linux RHEL.
• Good knowledge in VMware hypervisor, Kubernetes & Docker.
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking).
• SQL & Oracle DB (is a plus).
The job stage / level will be decided at the final step of offer.
Location : Nairobi