Responsibilities Duties:
With us, you will be responsible for;
• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures
Academic Qualifications/Professional Skills/Expertise:
The Candidate We Are Looking For;
• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus
• Fluent in English (both written and verbal)
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication
Experience Length Required (Number of Years) 2
Advert Closing Date : 26-04-2024
Remarks : The vacancy has occurred due to exit of previous position holder The job advertisement, application and shortlisting process is via LinkedIn link below; https://www.linkedin.com/jobs/view/3904538361