JOB PURPOSE To learn basic IT operation process by working with IT colleagues to deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services. KEY ACCOUNTABILITIES (not all-inclusive)
Learn by jointly working with colleagues to carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff. Respond to basic queries about technology and systems to support the correct application of technology.Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. STANDARD MINIMUM QUALIFICATIONS Education: Completed an undergraduate degree programme (e.g., a Bachelor’s degree) at a recognized university, in the area of Computer Science, Information Technology, or a related field. Knowledge and Skills: Basic knowledge of computer hardware, software, and networkingStrong analytical and problem-solving skillsExcellent written and verbal communication skills Language: Fluency in both oral and written English is required. KEY COMPETENCIES Ability to work in a fast-paced environment and adapt to changes quicklyA quick learner and have a passion for technology.DELIVERABLES/OUTPUTS Completed IT Support TicketsIT System DocumentationAnalytical DashboardsTRAINING COMPONENTS Helpdesk Ticket ManagementSolution Development & DocumentationData Analytics & ReportingTERMS AND CONDITIONS Interns receive a monthly stipend from WFP depending on the duty station of assignment.WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.The internship duration is 8 months, full-time.DEADLINE FOR APPLICATIONS The deadline for receiving applications for this position is April 29, 2024Applications for this position will close at 11:59 p.m. (East African Time) on the deadline date.Only shortlisted candidates will be contacted and advance to the next stage of the selection process.WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways.Employment is decided on the basis of competitive selection, qualifications and merit.. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
