Job Overview
Responsible for overseeing the business operations of SHOWASCO. His/her role includes managing the day-to-day commercial activities, ensuring profitability, and maximizing return on investment (ROI). Will also support tariff review, Non-Revenue Water Management (NRW), develop and implement business processes.
Location –Nairobi, Kibera
Department – Water Sanitation and Hygiene (WASH)
Section – SHOFCO Water & Sanitation Company (SHOWASCO)
Rank – Field Staff
Reports –Head of WASH
Monday – Friday | 8.00 AM – 5.00 PM
Key Responsibilities / Duties/ Tasks
1. Strategy & Planning and Execution
- Develop and refine the commercial strategy to boost water sales and map out future water distributions opportunities within Kibera and other SHOFCO sites.
- Set specific sales targets, forecasts, and budgets to guide the water production team.
- Identify and address emerging water sales opportunities and challenges within in Kibera and other sites.
- Stay informed on local and wider context industry trends and leverage insights for strategic advantage.
- Collaborate with water product teams to align production with or surpass water demands.
2. Sales & Business Development
- Forge and nurture partnerships with local vendors, NWSC, hand card water distributors, and community water kiosks caretakes to enhance wider product reach.
- Negotiate and finalize trucked sales agreements and partnerships to expand market presence.
- Meet or exceed established water sales targets through diligent production and customer relationship management.
3. Marketing & Communications
- Design and execute targeted marketing campaigns to elevate SHOFCO water awareness among Kibera residents.
- Develop water marketing materials and craft compelling product messaging for various platforms.
- Act as a brand ambassador at water stake-holders’ events, conferences, and in media engagements.
- Collect and utilize customer feedback to inform better water product development and marketing strategies.
4. Operations & Team Management
- Manage the day-to-day operations of the water production team, ensuring efficiency and target achievement.
- Recruit, train, and lead a bottled water sales team capable of delivering on the commercial objectives.
- Implement and adhere to company policies, regulatory requirements, and quality standards.
- Monitor and optimize inventory levels and supply chain logistics to support commercial activities.
5. Analytics & Reporting
- Systematically track and analyze sales data to identify trends, areas for growth, and operational efficiency improvements.
- Create detailed water sales forecasts and models to support strategic decision-making.
- Regularly report on commercial performance to WASH head and stakeholders, highlighting successes and areas for improvement.
6. Finance
- Oversee the financial health of the company operations, including budget management, cash flow, and financial planning.
- Develop and manage pricing strategies to ensure profitability and competitive positioning.
- Handle accounts receivable, invoicing, and collections to maintain healthy cash flow.
- Collaborate with the SHOFCO finance department to identify cost-saving measures and profit optimization opportunities.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
- A Bachelor’s degree in business, marketing, or a related business field is required.
Professional Qualifications
- A minimum of 5 years of experience in sales, business development, or similar roles, preferably within the water sector or related fields.
- Proven negotiation, communication, and presentation skills.
- Entrepreneurial spirit with a knack for devising innovative water sales strategies.
- Proficiency in data analysis, sales forecasting, and financial modeling.
- Knowledge of water technologies and production processes is highly desirable.
Other required qualifications (unique/job specific
- Past experience working in urban informal settlements is an asset
- Ability to demonstrate basic skills of community engagement and mobilization into practice.
- Ability to work independently with minimum supervision and in a highly results oriented work culture
- Ability to make sound, independent, decisions
- Ability to work as part of a team as well as to work autonomously when required.
Functional Skills
- Making decisions
- Directing people
- Managing tasks
- Examining information
Behavioural Competencies/Attributes
- Interacting with people
- Showing composure
- Team working
- Establishing rapport
- Upholding standards
How to Apply
We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to [email protected] with a clear subject line “Water Enterprise Officer”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 3rd May 2024.