The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Key Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
- Good knowledge of Opera PMS
- At least 1 year of previous experience in a reservation’s role.
- Excellent proficiency in and English, both written and spoken.
- Sales and guest relations skills.
- Detail-orientated.
- Good communicator and listening skills.
- Demonstrate energy and enthusiasm.
- Ability to identify errors and proper reporting.
Apply
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.