Job Summary
Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.
The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.
What you will do
- Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
- Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
- Represent OFPM within the Key Account teams
- Take responsibility for the provision of standard pre-defined reports of performance measures
- Oversee the completeness and quality of relevant master data inputs
- Manage and co-ordinate the design process for new and modified designs
- Maintain key records within Tetra Pak’s computer based business reporting systems
- Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
- Check customer requirements placed via the online portal to ensure smooth process flow
- Manage forecasting modelling tools and programs
- Facilitate sustainable volume growth.
- Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
- Cooordinate delivery requirements through Shipping Supply Administration
- Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
- Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
- Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
- Ensure compliance with all appropriate laws, policies and procedures
- Participate in WCM activities and projects
We believe you have
- Degree in Logistics, Supply Chain ,Social Science or Business administration.
- 2 years of experience as a Customer Service Representative
- The ability to quickly gain a full understanding of customer operational needs
- Strong business communication skills at all levels and disciplines; both written and oral
- A high degree of accuracy in collating, checking and analysing data and information
- Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
- The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
- The ability to multitask while demonstrating time management/ prioritization skills
- The ability to understand and work within defined processes
- The ability to effectively negotiate solutions to sales and operational planning issues
- The ability to work in a matrix organization aligned to account teams and specialist functions
- A flexible working attitude
- The ability to work effectively in a team environment
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on May 16.