I&M Bank stands as a leading financial institution in East Africa, renowned for its unwavering commitment to delivering innovative, customer-centric banking solutions. With a legacy spanning decades, I&M Bank has consistently demonstrated its dedication to empowering businesses, individuals, and communities by offering tailored financial products and services that meet diverse needs.
From personal and business banking to wealth management and digital solutions, I&M Bank combines cutting-edge technology with a personalized touch to enhance customer experiences. The bank’s robust digital platforms, strategic partnerships, and focus on sustainability reflect its drive to remain at the forefront of the ever-evolving financial landscape.
Rooted in core values of integrity, innovation, and excellence, I&M Bank fosters strong relationships with its clients, partners, and stakeholders. It continues to play a pivotal role in driving economic growth and creating financial inclusivity, solidifying its reputation as a trusted and progressive financial partner across the region.
- Senior Associate – Branch Support
This role focuses on providing operational and administrative support to branches to enhance service delivery. It includes resolving operational issues, ensuring compliance with banking policies, and supporting efficient branch performance. - Associate – Complaints Handling
Responsible for managing customer complaints and inquiries, ensuring timely resolution, and improving customer satisfaction. This role also involves identifying root causes of complaints and recommending process improvements. - Assistant Manager, Marketing & Communication
Oversees the development and implementation of marketing and communication strategies to strengthen the bank’s brand. This role includes managing campaigns, media relations, and coordinating marketing initiatives across branches. - Marketing Officer, Retail Activations & Branch Expansion
Focuses on planning and executing retail marketing activations to attract customers and enhance brand visibility. The role also supports branch network expansion efforts to ensure a strong market presence. - Branch Manager
Leads the overall operations and performance of a branch, ensuring customer satisfaction, achieving sales targets, managing staff, and maintaining compliance with banking regulations and policies.
Senior Associate – Branch Support
Nairobi
Branch Support
Full-Time
Associate – Complaints Handling
Nairobi
Customer Service Delivery
Full-Time
Assistant Manager, Marketing & Communication
Nairobi
Marketing & Communication
Full-Time
Marketing Officer, Retail Activations & Branch Expansion
Nairobi
Marketing & Communication
Full-Time
Branch Manager – Tatu City
Nairobi
Personal & Business Banking
Full-Time
