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Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
Job Description
- Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
- Critically analyze requests and issue approvals for both OP and IP cases.
- Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
- Advise and guide prospective customers’ inquiries about FA medical products and services.
- Respond to the insured customers about benefits inquiries.
- Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters.
- Negotiate costs with service providers for sustainable costs containment.
- Preform outbound calls and follow ups about the post hospitalized members.
- Handle any other official tasks assigned by the line manager.
Education Qualifications & Experience
- Bachelor’s degree or Diploma in nursing or clinical Medicine and Surgery
- Insurance Professional qualification
- Minimum of 1 – 2 years’ experience in a similar role in the insurance industry.
