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Officer Governance
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Operations Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
• Performing validation of cheques received through inward clearing.
• Performing call-over of items posted at CPC to confirm authenticity.
• Vetting new accounts received from the Direct Sales Teams to ensure compliance with KYC guidelines.
Deadline: 2025-01-23
Category: Operations/Governance
Subsidiary: HFC
Principle Accountabilities
- Receiving account opening documents from the Sales Teams and vetting to ensure compliance with Know Your Customer [KYC] requirements
- Validating cheques received through Inward Clearing i.e. to confirm their authenticity and ensuring compliance with AML guidelines
- To conduct daily edit checks of postings to ensure accuracy, authenticity, completeness of processed work and integrity of data.
- Ensuring source documents are provided for each transaction manually posted on the system at CPC and investigating instances of missing items.
- Maintaining a record of all errors and sharing with the management on a monthly basis for trend analysis
- Following up on resolution of errors to conclusion.
- Performing quality assessments checks within CPC to ensure compliance with laid down policies and procedures
- Promoting business for the Bank by maintaining good operational standards.
- Ensuring resolution of all audit queries and no repeat audit issues.
- Ensuring provision of quality professional service at all times and ensuring that a professional image of the Bank is maintained both internally and externally.
- Adherence to Bank’s operating policies and procedures.
- Performing other duties as may be assigned.
Key Competencies and Skills
- Excellent written and oral communication skills; ability to communicate effectively and projects a professional image when giving and taking information in writing, in person and over the phone.
- Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
- Ability to work accurately with close attention to detail; must have eye for more information, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Ability to study and apply new information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Academic Qualifications
- Bachelor’s Degree in a relevant field.
Experience
- One-year experience in banking operations
- Hands-on experience in undertaking various transactions on the core-banking system (Profits) is a must.
- Experience in account opening
