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Officer Payments
Operations/Governance
Responsible for back office processing of loans and general items from branches and Head Office departments.
Officer Governance
Operations/Governance
• Performing validation of cheques received through inward clearing.
• Performing call-over of items posted at CPC to confirm authenticity.
• Vetting new accounts received from the Direct Sales Teams to ensure compliance with KYC guidelines.
Manager, Banking and Enterprise Systems Support
Technology, Services & Operations
Responsible for providing optimized support and maintenance of the core banking systems and the Lending system to ensure efficient operations.
This is both a support role and a value creation role. The incumbent will work closely with Business, Operations and other relevant teams within the bank, in order to ensure high performance of the Core Banking, Lending and Treasury Systems and contribute to the bank’s strategic objectives now and in the future. This entails system optimization through research, design, analysis, documentation, development and implementation of approved solutions for issues and improvements.
The role is also charged with development of appropriate reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained.
Manager IT Services
Technology, Services & Operations
The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, considering the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.
This role focuses on service quality, customer satisfaction, and operational efficiency by implementing IT service management best practices and aligning IT services with business goals.
