Basic job summary:
To identify and support continuous improvement activities which lead to excellence of the University’s quality system.
Duties & Responsibilities:
1. Quality Sensitization : Be a quality champion by actively creating quality awareness in the University with the aim of promoting quality achievement and performance improvement in the University.
2. Play a key role in preparation of quality reports on course evaluations, external examiners’ reports, student progression, feedback from the labour market and alumni etc.
3. Stakeholder Feedback Management
- Participate in developing stakeholder feedback tools, and cascade feedback to the relevant
departments and monitor implementation.
4 Reporting
- Collaborate with the Institutional Data Analytics Unit in preparing information and data required to generate quality reports for the Commission for University Education (CUE) and other bodies.
5. Play a key role in coordinating internal self-evaluation of quality assurance systems as well as external evaluations by CUE and other bodies.
6. Monitor the implementation of internal and external evaluation recommendations and submit regular progress update reports.
7. Benchmarking
- Keep an inventory of all benchmarking reports in accordance with the University benchmarking policy and work with the Communications and University Relations Office when planning for benchmarking visits.
8. University Policies and procedures
- Review all policies submitted to the Quality Assurance Office ensuring alignment with current policies, guidelines and procedures and advise accordingly.
- Coordinate cascading of all approved University policies.
- Maintain an inventory of university policies and procedures and monitor their review, publication and cascading to staff.
9. Records Management: Implement and maintain a records management system to ensure that all documents and records for the quality assurance office are well maintained, safe, and easily retrievable.
10. Training: Plan training logistics for training organized by the quality assurance office.
11. Provide administrative support in all functions of the Quality Assurance Office.
