Responsible for providing optimized support and maintenance of the core banking systems and the Lending system to ensure efficient operations. This is both a support role and a value creation role. The incumbent will work closely with Business, Operations and other relevant teams within the bank, in order to ensure high performance of the Core Banking, Lending and Treasury Systems and contribute to the bank’s strategic objectives now and in the future.
This entails system optimization through research, design, analysis, documentation, development and implementation of approved solutions for issues and improvements. The role is also charged with development of appropriate reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained.
Deadline: 2025-01-30
Category: Technology, Services & Operations
Subsidiary: HFC
Principle Accountabilities
Key Accountabilities
- Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other assigned applications (Treasury, Clearing, Lending, etc.) so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
- Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking system and other Core Applications in line with the Change Management policy.
- Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met
- Analyse, troubleshoot and resolve issues encountered by users across the bank and customers, within agreed Service Levels.
- Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity.
- Provide 24 hour on call support and supervise day-to-day support of the core system and all assigned business application systems.
- Analyse, design, program and develop accurate functionality and reports.
- Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
- Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
- Ensure EOD is successfully done by offering technical support and troubleshooting reported challenges in the end of day processes
- Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets.
- Documentation of banking system operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated.
- Ensure real-time monitoring of Banking, Lending and Treasury systems performance by monitoring KPI’s through an automated monitoring and event notification system.
- Ensure development and maintenance of a FAQ for the Core Banking, Treasury and Lending systems and cascading of the same to relevant teams.
- Ensure availability of UAT environments for the Core Banking, Lending and Treasury Systems to enable testing of new solutions.
- Ensure BCP for the Core Banking, Lending and Treasury Systems by running periodic tests for compliance.
- Ensuring optimal performance and uptime of integration endpoints exposed by the Core Banking, Lending and Treasury Systems, by testing and documenting acceptable TPS (Transactions Per Second) before releasing the same to the Middleware and the channels, using industry standard clients e.g. SOAP/UI, Postman.
- Any other responsibilities assigned by immediate supervisor.
Key Competencies and Skills
Technical Competencies
- Knowledge of Operating Environments – Windows OS Servers, Linux OS.
- Basic SQL query writing skills, design and analysis of system workflows and system administration.
- Knowledge in the use of Integration endpoint clients e.g. SOAP/UI and Postman.
- Knowledge in various message types e.g. REST/JSON and SOAP/XML.
- Working knowledge of the role databases have in managing business processes and Information.
- Knowledge and experience in technical documentation tools.
General Competencies
- Results oriented with excellent interpersonal skills.
- Proven ability to quickly grasp business risks and make sound decisions.
- Strong analytical skills to address challenges and identify opportunities.
- Ability to adapt to changing technologies and industry trends.
- Experience in managing multiple projects with varying scopes and deadlines.
- Ability to develop and implement long term strategies aligned with the bank’s goals.
Leadership Competencies
- Proficient in making informed decisions that align with business objectives and risk management.
- Ability to mentor and develop team members, fostering a collaborative environment.
- Skilled in building and maintaining relationships with internal and external stakeholders.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- ITIL certification.
Experience
- A minimum of 5 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures.
- Minimum of 2 years’ experience in Core Banking Applications Support.
