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Front Office Assistant
Location: AAR Hospital, Kiambu Road
Job Type: Full-time
Application Deadline: 24/01/2025
Job Purpose: Responsible for ensuring smooth flow of patient journey from admission to discharge.
Duties and Responsibilities
- Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
- Liaise with companies who have direct accounts with the Hospital.
- Admitting, discharging and transferring both cash paying and credit patients.
- Ensuring all admissions are done correctly by properly coding to the relevant company.
- Upon request, make arrangements for patient transfers.
- Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
- Ensure all patients files are kept safely.
- Ensure that doctors bills are attached to the relevant patients files.
- Produce admissions and discharges report.
- Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
- Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
- Ensure doctors and patients have all the relevant NHIF forms and that they have filled and signed them properly.
Qualifications
- Education
- Professional qualifications such as CPA II, ACCA II
- Certificate in Front Office /Customer Care Management/Client Relations/Public Relations
- Computer literate.
- Job Experience
- Minimum 2-year work experience in service industry.
Key Competencies – Skills /Knowledge/Aptitude
- Excellent Communication skills
- Timely and accurate customer service.
- Self-motivated and ability to work under pressure.
- Produce quality work, with accuracy and efficiency.
Application Deadline: 24 Jan 2025, however shortlisting is to be done on a rolling basis
How to Apply: Send application letter and CV ONLY to [email protected]
Other Specifications: Candidates to indicate expected salary on the application letter
