Rafiki Microfinance Bank Hiring Senior Officer – IT 

Job Title:
Senior Officer – IT  

Location:
Rafiki Microfinance Bank – Head Office 

Department:
Information Technology 

Reports To:
IT Manager 

Job Summary:
The Senior IT Officer is responsible for providing end-user IT system support to staff, handling of user queries, IT-related projects, IT infrastructure maintenance ensuring smooth and secure operations of core banking systems that meet the set SLA for smooth running of Bank 

Key Responsibilities: 

• Resolve IT system user queries and problems within the TAT. 
• Troubleshooting, Installing and configuring computer hardware operating systems and applications; 
• Monitoring and maintaining Banks and its affiliate IT systems. 
• Providing support, including procedural documentation and relevant reports; 
• Creation of new users’ accounts and profile. 
• Working with third parties to achieve IT related tasks 
• Perform preventive maintenance duties on IT system. 
• Perform EOD, EOM, EOY procedures 
• Collaborate with other departments to leverage technology to enhance business operations. 
• Manage network infrastructure including LAN, WAN, and VPN. 
• Monitor network performance and troubleshoot issues to ensure optimal performance 
• Server and systems administration-regular system updates and backups. 
• Coordinate with vendors and service providers for procurement and maintenance of IT equipment 
• Managing and maintaining databases to ensure data integrity and availability. 
• Provide technical support and troubleshooting for end-users. 
• Participate in IT projects, ensuring timely and successful completion. 
• Ensure high availability and performance of servers, network systems, databases, and other IT infrastructure. 
• Implement and maintain security protocols to protect against data breaches, malware, and other cyber threats. 
• Provide technical support for the core banking software, ensuring updates, patches, and customizations are properly implemented. 

Qualifications: 

1. Bachelor’s degree in Information Technology, Computer Science, or a related field 
2. 2-4 Years’ working experience 
3. Experience with server administration, virtualization, and cloud services. 
4. Relevant certifications (e.g. Oracle Database Administration, CCNA, CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Administrator, ITIL) are a plus. 
5. Integrity 
6. Interpersonal skills 
7. Demonstrable trouble shooting skills 
8. Confidentiality 

Skills and Competencies: 

• Strong analytical and troubleshooting skills. 
• Ability to work independently and as part of a team. 
• Excellent organizational and time management skills. 
• Attention to detail and a commitment to quality. 

How to Apply
Interested candidates are requested to send their cover letter and CV to [email protected] quoting the position applied for on the e-mail subject on or before 25th January 2025 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Apply