Inpatient Team Leader
- Parklands Hospital
- Permanent
- 10, Feb 2025
- Healthcare
Purpose Statement
Our purpose is to enable and maintain health.
Mission
To provide high quality care that exceeds our clients’ expectations.
Job Description
About Avenue Healthcare
Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 17 Medical Centers across Kenya, and a Home care business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.
POSITION: IP TEAM LEADER
TYPE: PERMANENT
LOCATION: NAIROBI
DEPARTMENT: MEDICAL SERVICES
REPORT TO: CLINICAL OPERATIONS MANAGER
Job Objective/Purpose
Oversee the day-to-day operations of the laboratory and ensure efficient and effective functioning by managing a team of laboratory staff, coordinating workflow, and optimizing processes to meet operational goals.
Key Responsibilities
The Hospital Inpatient Team leader will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.
a. Efficient Inpatient Doctors utilization- Liaise with the Medical Services Manager to ensure optimal staff levels as well as efficient use of overtimes and locums.
b. Identify training gaps and liaise with HR to facilitate training
c. Ensure staff within the inpatient units are highly motivated and minimize staff attrition rates by
– Regular staff engagement and monthly departmental meetings
– Promptly addressing staff concerns
d. Reward, Recognition and Discipline
– Ensure that deserving staff are recognized/rewarded
– Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
e. Staff supervision: Responsible for supervising all inpatient doctors (resident and locum medical Officers)
Ensure that the inpatient wards and theatre function effectively and efficiently.
a. Ensure timely and appropriate investigations and treatment of the patient.
b. Ensure smooth and timely admission process.
c. Coordinate multidisciplinary care whenever a patient requires it.
d. Monitor Turn Around Time of service and intervene when necessary
f. Perform duties as a member of the hospital clinical governance committees as guided by the committees Terms of Reference.
Conduct clinical activities and share the on-call responsibilities as per service responsibilities to the Hospital. Private practice will not be permitted.
Ensure that avenue corporate governance policies are adhered to.
a. Prevent, detect, and report any fraud or criminal activity
b. Fully review and ensure implementation of audit recommendations
Ensure the highest quality of care and service in the inpatient units:
Coordinate all Clinical Governance Committee meeting, maintain minutes and ensure closure of actions points / Matters arising.
Prepare documentation for Clinical Privileging and maintain up to date records for all specialists and Inpatient doctors.
Develop Care protocols, Standard Treatment guidelines and Pathways in coordination with outpatient team leader, Medical Services Manager, specialists, and other stakeholders
Monitor compliance to care protocols, guidelines, pathways, and standard treatment guidelines by the clinical staff.
Review and act on quality indicator reports and implementation of QIPs as assigned by Medical services Manager.
Timely writing of death reports with timely escalation of unexpected deaths to Medical services Manager for incident investigations and root cause analysis.
Incident Reporting: Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools,
Ensure proper documentation for patient notes and proper review – consulting with fellow doctors, consultants when need be.
Maintain and enforce infection control standards.
Ensure implementation of medication policies to prevent medication errors
Patient satisfaction and confidentiality:
Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction in the inpatient units.
Always maintain client/patient privacy and confidentiality
6. Any other duty as assigned by your immediate supervisor in line with the job description
Person Specification
Bachelor’s degree in medical science.
A valid Kenya Medical Practitioners’ and Dentists Board License (KMPDB) will be required
Updated BLS, ACLS/ATLS certificateExperience in clinical leadership
Proven 2 years’ experience post internship.
Customer focus, empathetic and emotional intelligence.
Strong interpersonal and communication skills.
Organizational awareness and attention to detail.
Teamwork and result oriented.
